Graphics Problem - Freezing/choppy during cutscenes - Nvidia GTX980

[AtrumStarstryder]

I have been having this problem since patch 4.2 - when I enter certain cutscenes (and also noticed it happen with RDM LB3 animation yesterday) the game suddenly becomes very choppy and freezes/goes to ridiculously low FPS for the duration of whatever animation or scene is playing out - It never totally crashes the game, and does eventually get to the end of the animation/cutscene but it makes the scenes totally unwatchable.

I thought it might just be a problem with FF itself with 4.2 after trying a number of things and hoped it would be fixed by 4.3 but no joy after playing yesterday/today.

Notes for the problem:

• I have no problems on any other game - only FFXIV
• I originally thought it might be due to some recent graphical updates, I put all the settings from Maximum down to minimum as a test - no difference
• Tried in windowed/full screen etc - no difference
• Tried DX9 vs DX11 - no difference
• Saw a couple of similar threads where an uninstall/reinstall of FFXIV was recommended so I did this and removed (including all of the files generated in "my documents" too - no difference after 90 mins reinstall and trying different graphics settings/DX9/DX11 etc etc again.
• Checked that I had latest WIN10 64-Bit graphics driver for a GTX 980, already had the latest driver and have no options to roll back, so as an extra precaution I uninstalled all Nvidia drivers and software then reinstalled just to make sure - no difference

Frankly i'm now at a loss

The GTX980 blows FFXIV's graphical requirements out of the water on Max settings and always has done even with the improvements they added in 4.0, but as the test above suggests where I reduced all graphics to minimum and it still didn't work; not to mention I am using other games with much higher graphical demands with no problems; I can only conclude something has gone wrong in the background that is affecting perhaps some Nvdia graphics card users??

[Einmimiria]

Hello AtrumStarstryder.

I responded to the other thread regarding this issue. To help keep things consistent, please continue posting in the other thread.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[AtrumStarstryder]

I posted this separately as it seems to be slightly different to the problem listed on that other post.

Mine is only becoming choppy/freezing momentarily for the duration of cutscenes (and some, animations like RDM LB3) but is otherwise fine, which is not what is being reported on the other thread, they are having problems in crowded areas/general gameplay?

The perfect example I keep going back to is the cutscene #2 of "In crimson it began" because thep roblem occurs on this cutscene during the first few seconds - as the soldier hits the floor and throws up a plume of dust - this is what seems to set off the momentary freezing! then it plays a few seconds and as Fordola advances (kicking up some dust on the screen) it happens again, and then again a few seconds later as she cuts someone down, throwing up more dust - the dust seems to be the common denominator in this example cutscene - i'm wondering if it is something to do with the way this particular object is rendered on the screen?

[Ariellendera]

Hello AtrumStarstryder,

Can you submit a FFXIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for playing Final Fantasy XIV! Hope to see you online.

[AtrumStarstryder]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument E:\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro N 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.9
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16335.629MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18767.629MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.615GB SYSTEM_FREEDISC_SPACE 63.993GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 803.868GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.814 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9793
SYSTEM_GRAPHICS_DRIVER_DATE 5/22/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.814 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9793
SYSTEM_GRAPHICS_DRIVER_DATE 5/22/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9F0D966C-A2A3-4DB4-9E83-8C1BA6B839C9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7399
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/3/2014 00:00:00
SYSTEM_SOUND BenQ GL2450H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E01963F2-08F6-4E3C-B8EE-2401A9D844EA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/3/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DCDF69F0-DA8A-11E6-8001444553540000}
SYSTEM_INPUT_NAME BLACK WIDOW XE Flight Stick
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {75AB5660-51BD-11E5-8002444553540000}
SYSTEM_INPUT_NAME ROCCAT Kone Pure
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {75ADC760-51BD-11E5-8004444553540000}
SYSTEM_INPUT_NAME ROCCAT Kone Pure
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {75ADC760-51BD-11E5-8006444553540000}
SYSTEM_INPUT_NAME ROCCAT Kone Pure
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {75AB5660-51BD-11E5-8001444553540000}
SYSTEM_INPUT_NAME ROCCAT Isku FX
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {75ADC760-51BD-11E5-8003444553540000}
SYSTEM_INPUT_NAME ROCCAT Isku FX
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {75ADC760-51BD-11E5-8005444553540000}
SYSTEM_INPUT_NAME ROCCAT Isku FX
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {75ADC760-51BD-11E5-8007444553540000}
SYSTEM_INPUT_NAME ROCCAT Isku FX
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E063C250-3FEE-11E7-8001444553540000}
SYSTEM_INPUT_NAME Blue Snowball
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Graphics Problem - Freezing/choppy during cutscenes - Nvidia GTX980 - Google Chrome
NVIDIA GeForce Overlay
Skype™‎ - darkwolf_xi@hotmail.com


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 29 NPAPI
BLACK WIDOW XE Flight Stick
Freespace 2
Google Chrome
AlienFX for IskuFX
Knossos
Mozilla Maintenance Service
NVIDIA Stereoscopic 3D Driver
Open Broadcaster Software
OpenAL
Origin
SpeedFan (remove only)
Steam
Nexus: The Jupiter Incident
Uplay
VideoPad Video Editor
WavePad Sound Editor
wxLauncher
XWAU Craft Pack
Yahoo Search Set
Rosetta Stone Language Training
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
LWS Pictures And Video
Cisco VideoGuard Player
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
CameraHelperMsi
LWS Help_main
LWS Twitter
LWS YouTube Plugin
FINAL FANTASY XIV - A Realm Reborn
Rosetta Stone Ltd Services
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Stopping Plex
Skype™ 7.41
erLT
Microsoft ASP.NET MVC 4 Runtime
ROCCAT Kone Pure Mouse Driver
Epic Games Launcher
Roccat Talk
Google Update Helper
Command & Conquer The First Decade
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Cisco VideoGuard Player
LWS Gallery
Microsoft Visual C++ 2005 Redistributable
LWS Motion Detection
Cisco VideoGuard Player
LWS Launcher
LWS Webcam Software
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
LWS WLM Plugin
Command & Conquer 3
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Sound Blaster Cinema 2
Plex Media Server
Plex Media Server
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Command & Conquer™ 3: Kane's Wrath
Intel(R) Chipset Device Software
Logitech Webcam Software
Windows 10 Update Assistant
ROCCAT Isku FX Keyboard Driver
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Qualcomm Atheros Killer Performance Suite
Seagate Dashboard
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
LWS Facebook
Mozilla Firefox 58.0.2 (x64 en-GB)
Sins of a Solar Empire: Rebellion
Child of Light
STAR WARS™: X-Wing Alliance™
STEINS;GATE
TeamSpeak 3 Client
VLC media player
WinRAR 5.31 (64-bit)
GOG.com Freespace 2
Qualcomm Atheros Bandwidth Control Filter Driver
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
7-Zip 9.20 (x64 edition)
AlienFX for IskuFX
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Windows Setup Remediations (x64) (KB4023057)
Qualcomm Atheros Killer E220x Drivers
Epic Games Launcher Prerequisites (x64)
Microsoft Silverlight
vJoy Device Driver 2.1.8.31
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
Update for Windows 10 for x64-based Systems (KB4023057)
Star Wars X-Wing Alliance
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA 3D Vision Driver 397.93
NVIDIA Control Panel 397.93
NVIDIA Graphics Driver 397.93
NVIDIA GeForce Experience 3.14.0.139
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.2.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.4
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.0.139
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.06.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24212
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24212


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Creative\Sound Blaster Cinema 2\Sound Blaster Cinema 2\SBCinema2.exe 00002D14
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000007A0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002EF0
C:\Program Files (x86)\ROCCAT\Isku FX Keyboard\IskuFXMonitor.exe 00000DD8
C:\Program Files (x86)\ROCCAT\Kone Pure Mouse\KonePureMonitor.exe 00000FD4
C:\Program Files (x86)\ROCCAT\Roccat Talk\Roccat Talk.exe 00000470
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\DBAgent.exe 000007E0
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\DeviceAgent.exe 00002254
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.Uploader.exe 00001990
C:\Program Files (x86)\Skype\Phone\Skype.exe 00000658
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C18
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000CA0
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000900
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000D10
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001290
C:\Program Files\Windows Defender\MSASCuiL.exe 0000110C
C:\Users\dan\AppData\Local\Cisco\VideoGuardPlayer\VideoGuardMonitor\CiscoVideoGuardMonitor.exe 000005BC
C:\Users\dan\AppData\Local\Discord\app-0.0.301\Discord.exe 000005A8
C:\Users\dan\AppData\Roaming\Spotify\SpotifyWebHelper.exe 00002A58
C:\WINDOWS\Explorer.EXE 000019AC
C:\WINDOWS\system32\DllHost.exe 000020C4
C:\WINDOWS\system32\SettingSyncHost.exe 000037C8
C:\WINDOWS\system32\conhost.exe 000016A4
C:\Windows\System32\RuntimeBroker.exe 00001C18
C:\Windows\System32\rundll32.exe 00002540
C:\Windows\System32\smartscreen.exe 00001334
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000174C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00000798
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000302C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000183C
c:\windows\system32\sihost.exe 00002074
c:\windows\system32\svchost.exe 00000EA4
c:\windows\system32\taskhostw.exe 0000344C

[AtrumStarstryder]

is there nothing that can be done, then?

[Einmimiria]

We apologize for the delay in our response AtrumStarstryder.

We have made a sticky thread for this issue. If you feel you exhibit similar GPU problems, please contribute to it:

http://forum.square-enix.com/ffxiv/t...ization-Issues

Thank you for visiting the Final Fantasy XIV Technical Support Forums.