Unable to complete version check

[F4Bz]

[30410][30607][10009][19900][12175]

I'm not blind, i saw there are already a couple of posts about the same issue, but the bracketed codes looked different so i decided to make a new one.

Here's what i tried:
- updating IE, fixing the options
- changed DNS to a LOT of combinations (google, safedns, my isp, etc etc)
- restarted the computer (yeah i know... still i tried)
- activated the safeboot in ffxiv_boot.cfg
- fed the launcher a wrong version number in order to force repatch
...no matter what i do i end up with that error.

Any help would be appreciated.
Lhys

[Ariellendera]

Hello F4Bz Thank you for posting on the Final Fantasy XIV Technical Support Forums,

Are you still experiencing this issue? A lot of player were getting this error due to maintenance yesterday. Please let us know if after the patch you are still getting the error.

Thank you for playing Final Fantasy XIV! Hope to see you online.

[F4Bz]

Sadly I am...
I tried ANYTHING, even with the help of Support, in order to fix this issue.

As a drastic measure i even deleted and redownloaded the whole thing, but when i launched the patching, it downloaded the updated launcher and we're back to square one...

Support asked me some data (dxdiag and msinfo) in order to find a fix or a workaround...

Fun fact: i could normally login PRIOR the patch.

[F4Bz]

UPDATE:
I had the game installed on an old notebook i used at work.
On that computer (on the same network) it updated just fine (so it's not a network issue).
I decided to play Frankenstein and copy-pasted the whole updated folder on this computer (the one that is failing the version check). Guess what? Version check failed, same error codes.

[F4Bz]

UPDATE:

Issues solved.
The issue was a registry key added by a Microsoft EasyFix (51044 to be specific) that modified the way TLS was being used.
It basically forced TLS 1.1 / 1.2 instead of the one required by the launcher making it unable to check the files and signatures and thus returning the errors above mentioned.

The solution is to change some registry keys to force windows to use ALL of the TLS version allowing the launcher to file check and eventually update the game.

How to solve the issue:
- Start menu > Type "Regedit" (no " of course)
- Navigate the left panel to this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp
- Once you click the WinHttp on the left panel, you will see that the right panel will show DefaultSecureProtocols
- Double click it and change the "a00" to "a80"
- Navigate the left panel to this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp
- Once you click the WinHttp on the left panel, you will see that the right panel will show DefaultSecureProtocols
- Double click it and change the "a00" to "a80"
- Close RegEdit

...and now you should be able to pass the version check, update and play the game.

Just in case, im gonna add some META TAGS that are HIGHLY related to the issue as this easyfix is used for some other games and softwares related to those games. I'm adding them to make it easier for FFXIV players to find this fix and continue playing.
Feel free to remove them if against any rule.

Easyfix 51044 Unable Version Check Patch 4.3 Skyrim SkyrimSE Vortex Nexus TLS 1.2 1.1 SSL Mods Modding BethIni Skse Skse64

[Einmimiria]

Thank you for the update F4Bz.

This thread will be moved to the 'Closed Concerns' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.