Getting an error everytime I try to connect on a specific character

[Misty78]

Have you ever worked in technical support or as someone on the lower end of the chain?
Or have you ever been on the junior positions of software development?
"Messengers" in the business world are in fact associated for the company they're delivering the message for.

The frustration of not being able to login is understandable.
Being upset is understandable.
Being a jerk to the staff demanding compensation simply because of a bug, which happens all the time simply because of the massive scale of an MMO?
Bit of a stretch there.

Could they have handled this better? Yes.
Is something being done about it? Yes.

If you've ever tracked tasks for bugfixing ala BugZilla, you know for a fact that you have to accept that you, as the end user, will face hiccups with bugs occasionally.
Unless the bug breaks the game for at least 50% of the playerbase, the company's only obligation needs to address the issue ASAP.
Your PR needs come secondary.

All I read was "I'm a tool that loves to brown nose." They have the ability to communicate with their superiors. I'm sure the supervisor could make time to read this thread. Maybe one day your dream of kissing the magical brown-eye will come true.

[shadowofchao725]

All I read was "I'm a tool that loves to brown nose." They have the ability to communicate with their superiors. I'm sure the supervisor could make time to read this thread. Maybe one day your dream of kissing the magical brown-eye will come true.

Have you ever been on the receiving end of the customer service desk? Or have ever known someone on the receiving end of the customer service desk and actually listened to their stories?
Have you ever had to work weekends fixing bugs for some unknown party?
Probably not from the tone you have.
Do you expect others to work overtime on the weekend to address a low priority issue that affects very little of the playerbase?

The time you could have spent showing how you expect to be treated like royalty by someone who doesn't have the power to help you, you could have done something productive with your other characters on your account or something.

As for your backwards sounding way of calling me a yes-man, I'm not the one that doesn't know how to spend my time elsewhere other than complaining on a forum.
I at least am helping others on the same server report the issue without being entitled.

You see, this is why reading technical support on the Japanese section of the forums feels so much nicer. There's a distinct lack of gratitude for the staff elsewhere.

I've got better things to do that educate a rando on the forums on the virtues of patience and understanding, so have a nice day and good luck on resolving your issue.

[Misty78]

Have you ever been on the receiving end of the customer service desk? Or have ever known someone on the receiving end of the customer service desk and actually listened to their stories?
Have you ever had to work weekends fixing bugs for some unknown party?
Probably not from the tone you have.
Do you expect others to work overtime on the weekend to address a low priority issue that affects very little of the playerbase?

The time you could have spent showing how you expect to be treated like royalty by someone who doesn't have the power to help you, you could have done something productive with your other characters on your account or something.

As for your backwards sounding way of calling me a yes-man, I'm not the one that doesn't know how to spend my time elsewhere other than complaining on a forum.
I at least am helping others on the same server report the issue without being entitled.

You see, this is why reading technical support on the Japanese section of the forums feels so much nicer. There's a distinct lack of gratitude for the staff elsewhere.

I've got better things to do that educate a rando on the forums on the virtues of patience and understanding, so have a nice day and good luck on resolving your issue.

All my life. You are the reason why sycophants are useless. I'm a complaining, and unhappy customer who has put up with alot of crap from this companies poor service. You're gods damned right I'm entitled. I paid with my own money that I earned working in customer service, and if I make a mistake at my job that affects my customers I'll do everything in my power to help them. Going to supervisors/higher ups is SOP. If you like the Japanese culture so much why don't you lurk their boards then. Educate me.... condescending ass...

[shadowofchao725]

All my life. You are the reason why sycophants are useless. I'm a complaining, and unhappy customer who has put up with alot of crap from this companies poor service. You're gods damned right I'm entitled. I paid with my own money that I earned working in customer service, and if I make a mistake at my job that affects my customers I'll do everything in my power to help them. Going to supervisors/higher ups is SOP. If you like the Japanese culture so much why don't you lurk their boards then. Educate me.... condescending ass...

Then you of all people should know why firing at the improper channels causes grief for everyone.

Escalating issues has a priority in the queue.
Even moreso when it comes to tracing bugs in code.
What prioritizes your bug report over those of others experiencing the same or other gameplay souring issues?
What has this moderator done to offend you other than directing you to make a proper bug report? You know, SOP? A place where the actual people who have the technical knowhow, acces, and resources that can do something about the issue?
What happens when a supervisor gets an issue escalated? They tell the proper people to do stuff.
You know. A QUEUE. With priority.

What have you put up with so far in this thread?
The only condescending thing I have said is "be patient".
The only one that has even thrown out any semblance of an insult is yourself.

FYI, I do.

And as for the virtues of patience and understanding?
Well, since you admitted yourself that you're going to be entitled? Well what would be the point of that conversation then? You clearly have determined me as some sort of condescending entity despite simply suggesting waiting it out like any normal person. You know, like a friend of mine that is also being affected by this issue on Adamantoise.

[Misty78]

Then you of all people should know why firing at the improper channels causes grief for everyone.

Escalating issues has a priority in the queue.
Even moreso when it comes to tracing bugs in code.
What prioritizes your bug report over those of others experiencing the same or other gameplay souring issues?
What has this moderator done to offend you other than directing you to make a proper bug report? You know, SOP? A place where the actual people who have the technical knowhow, acces, and resources that can do something about the issue?
What happens when a supervisor gets an issue escalated? They tell the proper people to do stuff.
You know. A QUEUE. With priority.

What have you put up with so far in this thread?
The only condescending thing I have said is "be patient".
The only one that has even thrown out any semblance of an insult is yourself.

FYI, I do.

And as for the virtues of patience and understanding?
Well, since you admitted yourself that you're going to be entitled? Well what would be the point of that conversation then? You clearly have determined me as some sort of condescending entity despite simply suggesting waiting it out like any normal person. You know, like a friend of mine that is also being affected by this issue on Adamantoise.

I thought you were gonna lurk the Japanese Technical forum, and you were done here. I guess you weren't. Besides the moderator kinda pissed me off when I noticed the copy/paste responses to all of the 90002 threads. You sir may piss off.