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  1. 05-26-2018 09:35 AM #1
    Yann361
    Player
    Yann361's Avatar
    Join Date
    May 2018
    Posts
    14
    Character
    Yuri Kha
    World
    Adamantoise
    Main Class
    White Mage Lv 70
    Quote Originally Posted by Leahra View Post
    I received this email from submitting a ticket will the support center...

    Thank you for contacting the North American SQUARE ENIX Support Center. We appreciate you taking the time to contact us for assistance.

    We apologize for any inconvenience you may be experiencing while attempting to log in. This specific error is an error regarding character data. The error is most commonly caused by an improper disconnection from the servers during gameplay. As the game servers still recognize the character as being logged in due to the improper disconnection, the character cannot be logged into again. Unfortunately, there is no manual way to communicate to the servers that the character is no longer logged in, nor is there a way to manually log the character out. The character will eventually be recognized as logged out, though this time can vary depending on multiple factors, such as the area the character was in when the disconnection happened. We recommend trying to log into that character at a later time, but if the problem persists, please submit a bug report within the official FINAL FANTASY XIV forums at: http://forum.square-enix.com/ffxiv/forum.php


    I've got the exact same reply from submitting a ticket by email.
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  2. 05-26-2018 09:39 AM #2
    Ariellendera
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Quote Originally Posted by Yann361 View Post
    I've got the exact same reply from submitting a ticket by email.
    Please submit a bug report so this can get escalated.
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  3. 05-26-2018 09:53 AM #3
    Misty78
    Player
    Misty78's Avatar
    Join Date
    Oct 2016
    Posts
    34
    Character
    Misty Stormbringer
    World
    Adamantoise
    Main Class
    Machinist Lv 90
    Quote Originally Posted by Ariellendera View Post
    Please submit a bug report so this can get escalated.
    I believe we all have.
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  4. 05-26-2018 09:54 AM #4
    Kelevra
    Player
    Kelevra's Avatar
    Join Date
    Jun 2015
    Location
    Gridania
    Posts
    77
    Character
    Kelevra Vice
    World
    Adamantoise
    Main Class
    Dark Knight Lv 70
    Quote Originally Posted by Ariellendera View Post
    Please submit a bug report so this can get escalated.
    ....I've done that, done that twice
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  5. 05-26-2018 11:13 AM #5
    shadowofchao725
    Player
    shadowofchao725's Avatar
    Join Date
    Jul 2017
    Location
    Ul-dah
    Posts
    26
    Character
    Eliwood Phe'rae
    World
    Adamantoise
    Main Class
    Paladin Lv 100
    Quote Originally Posted by Ariellendera View Post
    Please submit a bug report so this can get escalated.
    I'm helping my friend post a bug report as well.
    Her character on Adamantoise fell into this unfortunate weird state as well.

    What is the timeout for AFK character logouts now?
    I've noticed that leaving my character AFK for more than 30 minutes (I went to cook some food) and forgot about being logged in and was still logged in 3 hours later.
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