Quote Originally Posted by shadowofchao725 View Post
Have you ever worked in technical support or as someone on the lower end of the chain?
Or have you ever been on the junior positions of software development?
"Messengers" in the business world are in fact associated for the company they're delivering the message for.

The frustration of not being able to login is understandable.
Being upset is understandable.
Being a jerk to the staff demanding compensation simply because of a bug, which happens all the time simply because of the massive scale of an MMO?
Bit of a stretch there.

Could they have handled this better? Yes.
Is something being done about it? Yes.

If you've ever tracked tasks for bugfixing ala BugZilla, you know for a fact that you have to accept that you, as the end user, will face hiccups with bugs occasionally.
Unless the bug breaks the game for at least 50% of the playerbase, the company's only obligation needs to address the issue ASAP.
Your PR needs come secondary.
All I read was "I'm a tool that loves to brown nose." They have the ability to communicate with their superiors. I'm sure the supervisor could make time to read this thread. Maybe one day your dream of kissing the magical brown-eye will come true.