Getting an error everytime I try to connect on a specific character

[Kelevra]

Please submit a bug report so this can get escalated.

....I've done that, done that twice

[Kelevra]

I received this email from submitting a ticket will the support center...

Thank you for contacting the North American SQUARE ENIX Support Center. We appreciate you taking the time to contact us for assistance.

We apologize for any inconvenience you may be experiencing while attempting to log in. This specific error is an error regarding character data. The error is most commonly caused by an improper disconnection from the servers during gameplay. As the game servers still recognize the character as being logged in due to the improper disconnection, the character cannot be logged into again. Unfortunately, there is no manual way to communicate to the servers that the character is no longer logged in, nor is there a way to manually log the character out. The character will eventually be recognized as logged out, though this time can vary depending on multiple factors, such as the area the character was in when the disconnection happened. We recommend trying to log into that character at a later time, but if the problem persists, please submit a bug report within the official FINAL FANTASY XIV forums at: http://forum.square-enix.com/ffxiv/forum.php

Yeah, I submitted a ticket earlier today and was waiting on an email as well. Sigh...so basically a waiting game until the server realizes my character was disconnected. Great, really hope nothing happens to my main character before then....cause I'd really be SoL then.

[shadowofchao725]

Please submit a bug report so this can get escalated.

I'm helping my friend post a bug report as well.
Her character on Adamantoise fell into this unfortunate weird state as well.

What is the timeout for AFK character logouts now?
I've noticed that leaving my character AFK for more than 30 minutes (I went to cook some food) and forgot about being logged in and was still logged in 3 hours later.

[WaylaidVisitor]

Please submit a bug report so this can get escalated.

Well I submitted a bug report two days ago. About how long will it take to get freedback, or better yet some reimbursement for the lost time?

[shadowofchao725]

Well I submitted a bug report two days ago. About how long will it take to get freedback, or better yet some reimbursement for the lost time?

I don't think getting angry at the forum moderator suggesting reimbursement at them will do anyone any good.

[Misty78]

I don't think getting angry at the forum moderator suggesting reimbursement at them will do anyone any good.

They work for Square/Enix. Yes. As a mouthpiece for said company screwing us all over is a reasonable response.

[shadowofchao725]

They work for Square/Enix. Yes. As a mouthpiece for said company screwing us all over is a reasonable response.

Ever heard of the phrase "don't shoot the messenger"?

If you've ever worked in technical support or in any level of customer service, you'd understand that directing your anger at the wrong place does little to resolve your issue and also just makes the job of the person you're directing your misguided anger at that much harder.

A little understanding goes a long way.

[Misty78]

Ever heard of the phrase "don't shoot the messenger"?

If you've ever worked in technical support or in any level of customer service, you'd understand that directing your anger at the wrong place does little to resolve your issue and also just makes the job of the person you're directing your misguided anger at that much harder.

A little understanding goes a long way.

Anger at the company. Messengers are usually unassociated with the company they are delivering the message for. GTFO here....

[shadowofchao725]

Anger at the company. Messengers are usually unassociated with the company they are delivering the message for. GTFO here....

Have you ever worked in technical support or as someone on the lower end of the chain?
Or have you ever been on the junior positions of software development?
"Messengers" in the business world are in fact associated for the company they're delivering the message for.

The frustration of not being able to login is understandable.
Being upset is understandable.
Being a jerk to the staff demanding compensation simply because of a bug, which happens all the time simply because of the massive scale of an MMO?
Bit of a stretch there.

Could they have handled this better? Yes.
Is something being done about it? Yes.

If you've ever tracked tasks for bugfixing ala BugZilla, you know for a fact that you have to accept that you, as the end user, will face hiccups with bugs occasionally.
Unless the bug breaks the game for at least 50% of the playerbase, the company's only obligation needs to address the issue ASAP.
Your PR needs come secondary.

[Misty78]

Have you ever worked in technical support or as someone on the lower end of the chain?
Or have you ever been on the junior positions of software development?
"Messengers" in the business world are in fact associated for the company they're delivering the message for.

The frustration of not being able to login is understandable.
Being upset is understandable.
Being a jerk to the staff demanding compensation simply because of a bug, which happens all the time simply because of the massive scale of an MMO?
Bit of a stretch there.

Could they have handled this better? Yes.
Is something being done about it? Yes.

If you've ever tracked tasks for bugfixing ala BugZilla, you know for a fact that you have to accept that you, as the end user, will face hiccups with bugs occasionally.
Unless the bug breaks the game for at least 50% of the playerbase, the company's only obligation needs to address the issue ASAP.
Your PR needs come secondary.

All I read was "I'm a tool that loves to brown nose." They have the ability to communicate with their superiors. I'm sure the supervisor could make time to read this thread. Maybe one day your dream of kissing the magical brown-eye will come true.