Invisible NPCs in Eureka

[Phosay]

Date & Time: 17:00 GMT+1 10.04.2018
Frequency: Always
World name: Cerberus
Character name: Raine Tenebrae
Retainer name: None
NPC name: Gerolt and NPC exchanging lockboxes
Monster name: None
Class/Level: WHM/70
Party or solo: Bug appears while being solo or in party
In-game time: Any time
Area and coordinates: Eureka Anemos - Port Surgate (17 X-32 Y)
Housing: None
Steps:
1. Entering the Eureka Anemos zone. Other NPCs appear normally, only Gerolt and lockbox one don't. Players interacting with them aren't shown as targetting them. Re-entering area or re-logging doesn't work.

Connection Specs
- Type of internet connection/provider: Vectra Broadband (Vectra S.A.), DSL connection, 60 Mbit/s
- Modem maker/model number: Cisco EPC3925

■ PC Specs

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Damian\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer 89.186.1.215:53281
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_DIRECTX_VERSION DirectX 12
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SYSTEM_GRAPHICS_DRIVER_DATE 3/23/2018 02:00:00
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SYSTEM_SOUND_DRIVER_DATE 10/19/2016 00:00:00
SYSTEM_SOUND Headphone (VIA HD Audio(Win 10))
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SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.1100
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SYSTEM_SOUND_DRIVER_DATE 10/19/2016 00:00:00
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SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.1100
SYSTEM_SOUND_DRIVER_LANGUAGE Angielski
SYSTEM_SOUND_DRIVER_DATE 10/19/2016 00:00:00
SYSTEM_SOUND SPDIF Interface (TX0) (VIA HD Audio(Win 10))
SYSTEM_SOUND_DEVICE_ID {F229105D-0DD1-4A7A-AC0F-2ED703A66FC2}
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SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.1100
SYSTEM_SOUND_DRIVER_LANGUAGE Angielski
SYSTEM_SOUND_DRIVER_DATE 10/19/2016 00:00:00
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SYSTEM_INPUT_NAME Mysz
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT_NAME USB Device
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SYSTEM_INPUT_NAME USB Device
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SYSTEM_INPUT_NAME USB Device
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Browser Information
- Name and version of the browser currently in-use: Google Chrome 65
- Internet Explorer Version: Internet Explorer 11

[Ranelegon]

Salutations, Raine Tenebrae!

Thank you for your patience while your concern was being investigated, and we apologize for any inconvenience this has caused you. After reviewing your concern, the development determined that there's a chance that your install data may have been damaged, so they recommend trying to reinstall your game client to help address the issue. If you continue to experience issues after reinstalling your game, please re-submit your report with your details, and we will make sure to escalate your report to the development team for further review. Thanks again for your patience and understanding!

FINAL FANTASY XIV Support Team