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  1. 05-20-2018 07:58 PM #1
    Rosesmi
    Player
    Rosesmi's Avatar
    Join Date
    Apr 2017
    Posts
    8
    Character
    Rose Smith
    World
    Diabolos
    Main Class
    Dragoon Lv 60

    Issues logging in

    Hi I'm on PS4 and I'm having trouble logging in every time I log in or attempt to I put in my password I click the button to login and then it gives me unable to complete version check and the error code [25010] [24530] [10009] [-2143088536] now I already tried everything under the sun to fix this and I don't know what to do
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  2. 05-22-2018 03:59 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Can I get some more details about your issue?

    Please provide:

    - Platform (PC, PS4, Mac)
    - Any error codes or messages you receive upon disconnect (if any)
    - Type of connection (wired or wireless)
    - Other programs running while the game is playing (if any)
    - Frequency at which disconnect occurs
    - Everything you have tried to resolve the issue

    Please be aware that the game is undergoing maintenance so you will have to wait until tomorrow to test any troubleshooting options.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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