getting error code upon version check

[Meulord888]

Hi! I got an error that was like this after I launched the game. However, I had already been playing the game for about an hour before the error occurred.
The error message appeared after I disconnected after a “lobby server” message which instantly quit the game while I was in a dungeon. I wasn’t able to log back on for a while, and when I tried it kept giving me the unable to complete version check error sign.
I will try again tomorrow to see if the problem persists.

[Einmimiria]

Thank you for the update Meulord888.

Can I get some addition information about the issue you are having?

Please provide:

- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which disconnect occurs
- Everything you have tried to resolve the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Meulord888]

I use a PC
The error message was the lobby connection error, I don’t remember the error code.
I have a wireless connection with Time Warner Cable
There are no other programs running in the background
The disconnect occurred twice, once while I was in the Swallow’s Compass dungeon and the Ridorana Lighthouse raid
I logged in today and was able to connect just fine. I think it was my internet acting up last night that prompted the lobby error.

[Einmimiria]

Thank you for the update Meulord888.

It could also be your wireless connection. If you happen to run into the issue again, try connecting with an ethernet cable so your connection can be a bit more stable.

Hopefully, your connection stays fine but if the issue returns, let us know.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!