getting error code upon version check

[Ariellendera]

Hello!

Is anyone still getting errors?

Hope to be of assistance!

[Meulord888]

Hi! I got an error that was like this after I launched the game. However, I had already been playing the game for about an hour before the error occurred.
The error message appeared after I disconnected after a “lobby server” message which instantly quit the game while I was in a dungeon. I wasn’t able to log back on for a while, and when I tried it kept giving me the unable to complete version check error sign.
I will try again tomorrow to see if the problem persists.

[Einmimiria]

Thank you for the update Meulord888.

Can I get some addition information about the issue you are having?

Please provide:

- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which disconnect occurs
- Everything you have tried to resolve the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!