Results 1 to 4 of 4
  1. 05-19-2018 08:41 PM #1
    Keje
    Player
    Keje's Avatar
    Join Date
    Mar 2016
    Posts
    4
    Character
    Angreal Tivianne
    World
    Behemoth
    Main Class
    Samurai Lv 70

    Software token not working

    I just got a new Nokia 3 and tried to put the software token on it but it wont even open.
    This is also not an unique problem as several of the reviews have the same problem.
    Can we get this looked at please.
    (0)
    Reply With Quote Reply With Quote
  2. 05-22-2018 03:13 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Can you elaborate on what you mean by "it wont even open?"

    Do you have a security token on your account with another phone?

    You may have already tried it, but you can try uninstalling the app and redownloading it.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)
    Reply With Quote Reply With Quote
  3. 05-22-2018 04:08 AM #3
    Eryna
    Player
    Eryna's Avatar
    Join Date
    Nov 2014
    Posts
    165
    Character
    Eryna Stinorth
    World
    Brynhildr
    Main Class
    Botanist Lv 90
    Same problem here. I have a Moto G5 with Android 7 and the software token doesn't open. I just get the "SQEX TOKEN isn't responding" message after a while.
    But the token works with an old android phone (Android 5.1).

    It would be nice to have an update to the android version.
    Right now I'm forced to use the ios version on my iPad.

    Thanks Einmimiria! =^_^=
    (0)
    Reply With Quote Reply With Quote
  4. 05-23-2018 06:56 AM #4
    Ariellendera
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Hello!

    Regarding Software tokens I would suggest contacting the support center. They can assist more directly.

    Hope to be of assistance.
    (0)
    Last edited by Ariellendera; 05-23-2018 at 06:58 AM.
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »