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Thread: ...really?

  1. #1
    Player
    faris's Avatar
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    Mar 2011
    Location
    U'ldah
    Posts
    594
    Character
    Est Mist
    World
    Balmung
    Main Class
    Thaumaturge Lv 100

    ...really?

    (Please move this if it's not in the right area. GD seems appropriate enough to me at least.)

    So I've been getting weird messages at login with increasing frequency recently. The first few I was happy to ignore and follow the link to reset my password, but it's happening often enough nowadays for me to start wondering if anyone else gets 'em as frequently as I do. (If enough do, I'll assume it's some sort of problem and not the more worrying option, that someone, for some reason, is trying to access my account.) Here's the message.

    "Due to a change in your connection settings or the detection of suspicious access to your account, login to your account has been temporarily restricted."

    First, there's been no connection settings change. Second, I have one service account so someone else around where I live hasn't attempted to log into theirs and got it wrong. Furthermore, I've never gave out my password or login details to anyone, or gave any friends the means to use my character for whatever it is they do. Third, this computer's clean. So seriously, it's neither of those things.

    It's happening really frequently lately. Has anyone else noticed anything like this?
    (3)

  2. #2
    Player
    Skies's Avatar
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    Nov 2011
    Location
    Ul'Dah
    Posts
    1,723
    Character
    Y'ahte Tia
    World
    Zalera
    Main Class
    Gladiator Lv 90
    Not to me at all. In fact, it never happened to me. And it is really worrying. It might be some bojangles with your internet connection being weird, but i'm unsure.

    (also, as a note, I suggest you change the topic title, it's not very indicate of what you are talking about)
    (1)

  3. #3
    Player
    Kiote's Avatar
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    Mar 2011
    Location
    Gridania
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    1,774
    Character
    Kiote Corissimo
    World
    Sargatanas
    Main Class
    Pugilist Lv 50
    This Occurs every time the IP address you log in with Changes. This is designed to prevent anyone without access to your User ID, Password and Email Address and Password from stealing your account.

    I see this message often because I Play on four different computers.

    If you are seeing this constantly from a single computer it is likely that your Service Provider does not give you a static IP address and has been changing it on you on a regular basis. This is a fairly normal practice, but I believe you can manually override it in your router settings.
    (5)

  4. #4
    Player
    Gramul's Avatar
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    Mar 2011
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    Ul'dah
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    5,203
    Character
    Eisen Gramul
    World
    Hyperion
    Main Class
    Blacksmith Lv 90
    Just to be safe, you should change your password.
    (2)

  5. #5
    Player
    Felis's Avatar
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    Mar 2011
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    Gridania
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    12,287
    Character
    Skadi Felis
    World
    Ragnarok
    Main Class
    Pugilist Lv 70
    You can bypass this with a security token
    (5)

  6. #6
    Player
    Zantetsuken's Avatar
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    Mar 2011
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    1,979
    Character
    Siorai Aduaidh
    World
    Leviathan
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Felis View Post
    You can bypass this with a security token
    Correct.

    With the security token, I've logged in on 5 different systems and never had that issue.
    (1)

  7. #7
    Player
    faris's Avatar
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    Mar 2011
    Location
    U'ldah
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    594
    Character
    Est Mist
    World
    Balmung
    Main Class
    Thaumaturge Lv 100
    Quote Originally Posted by Skies View Post
    Not to me at all. In fact, it never happened to me. And it is really worrying. It might be some bojangles with your internet connection being weird, but i'm unsure.

    (also, as a note, I suggest you change the topic title, it's not very indicate of what you are talking about)
    It didn't happen to me until about November. Then it happened like, four times a week for a while, and then ceased for about a month and a bit... now again. It's weird!

    Quote Originally Posted by Kiote View Post
    This Occurs every time the IP address you log in with Changes. This is designed to prevent anyone without access to your User ID, Password and Email Address and Password from stealing your account.

    I see this message often because I Play on four different computers.

    If you are seeing this constantly from a single computer it is likely that your Service Provider does not give you a static IP address and has been changing it on you on a regular basis. This is a fairly normal practice, but I believe you can manually override it in your router settings.
    ....Ah. Yeah, it's probably that. My ISP do that. Well, that's resolved then. I'll try and remember the settings page thingie for my router and have a little play.

    Quote Originally Posted by Gramul View Post
    Just to be safe, you should change your password.
    Cheers for the tip. It makes you do so anyway; but ty for the response.

    Quote Originally Posted by Felis View Post
    You can bypass this with a security token
    Pahaha, I wish. I had a security token linked to both my XI and XIV accounts when this started, and it didn't stop it from happening. :<
    (0)

  8. #8
    Player
    Fiosha_Maureiba's Avatar
    Join Date
    Mar 2011
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    Ul'dah -> Gridania
    Posts
    2,044
    Character
    Fiofel Zalalafell
    World
    Balmung
    Main Class
    Lancer Lv 1
    Seconding Kiote's response.

    I think that message also popped up around mid-November to December for myself when we had to decide on a subscription policy.
    (0)

  9. #9
    Player
    leomike35's Avatar
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    Mar 2011
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    Ul'dah
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    439
    Character
    Sasha Calico
    World
    Hyperion
    Main Class
    Goldsmith Lv 90
    Same security token fixed it for me also. Had it since launch but didn't start using til recently but no issue since.

  10. #10
    Player
    Soukyuu's Avatar
    Join Date
    Mar 2011
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    2,086
    Character
    Crim Soukyuu
    World
    Ragnarok
    Main Class
    Pugilist Lv 50
    Quote Originally Posted by faris View Post
    Pahaha, I wish. I had a security token linked to both my XI and XIV accounts when this started, and it didn't stop it from happening. :<
    That... would make me worry. It should NOT happen with a security token. You should probably contact SE about it.
    (0)
    Last edited by Soukyuu; 02-01-2012 at 07:00 AM.

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