Sticky thread for NA tech support for NTT has now moved and been locked...

[Kerwin]

Greetings, Kerwin!

snip

LGM Enkrateia

What of the customers that still have this problem day in and day out?

If we followed all available options what is there for us left to do?

If you suggest we should invest in a routing program that avoids your ISP NTT, that is not acceptable.

What can we do about this issue???

This is effecting Square Enix's service! The end result is poor service regardless of what is in between!

If you wish to make detailed reports about your connection difficulties, we recommend contacting your local ISP directly to try to improve your connection with the upstream ISP..

If you have tried the suggested troubleshooting and still experience the same issues, we recommend contacting your Internet Service Provider and reporting the issue to them.

Also, enough of this in particular. There is absolutely NOTHING our ISPs can do with a service outside of their network. This suggestion is useless and considered an excuse to drop a customer's ticket with a inconclusive resolution.