Game keeps freezing and crashing my pc

[chosochika]

Thank you for your response!

Is your laptop is set to "optimal Power" in the power settings just to make sure that it's using the GPU and not the integrated graphics?

Hope to be of assistance!

I just did a factory reset on my pc, set my power settings to optimal power/high performance and made sure it's using the GPU and it worked for about 3 hours before it started having issues again -- the audio cuts off and my other programs including wifi seemed to slow down on my PC and none of the windows would come up when I tried to open them in-game, and then I had to force restart my PC when everything froze and wouldn't respond.

ffxiv is very unstable on audio drivers.
you can try to remove all realtek audio drivers and use default windows instead.
if you plug in a headset please note, that every change when ffxiv is running, can and will crash the game after some time.

this is a known common issue, that seems SE not really care about.

sorry for the (possibly) dumb question, but how do I do that? I've checked my device manager and I only have realtek audio driver there, I'm not sure how to set to default windows.... It's weird too because all this time I've always been using realtek audio drivers and never had any issues playing FFXIV until the recent windows 10 update.