Ever since the latest windows 10 update, the game has been freezing my PC repeatedly for me -- after 10 minutes to an hour, the game just freezes my entire PC and I have to force restart my PC. All my drivers are up to date and I've made sure to try switching to directx9 and changing the compatibility to windows 7 in properties, but it still freezes my PC after an hour. I'm unable to use Ctrl+Alt+Del too while the game freezes. I've never had any issues running the game before until now.
my PC specs:
Windows 10 Home, 64 bit operating system
Processor: Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz
RAM: 16GB
GPU: NVIDIA Geforce GTX 960M
Any help is appreciated.
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05-16-2018 07:21 PM #1Player
- Join Date
- May 2018
- Posts
- 5
- Character
- Eadythe Carmine
- World
- Malboro
- Main Class
- Botanist Lv 70
Game keeps freezing and crashing my pc
(0)
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05-17-2018 02:20 AM #2
Hello chosochika, Thank you for posting on the Final Fantasy XIV Technical Support Forums
Are you running any overlay's or programs in the background? If so, try disabling them to see if that helps. Also try to perform a clean boot.
To perform a clean boot for Windows 8/10: Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows 7: Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all. For Mac: Restart the Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. Release the Shift key when you see the login window.
Hope to be of assistance.(0)
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05-17-2018 07:55 PM #3Player
- Join Date
- May 2018
- Posts
- 5
- Character
- Eadythe Carmine
- World
- Malboro
- Main Class
- Botanist Lv 70
Hello,
I tried your suggestion to disable overlays/programs in the background and performed a clean boot but somehow after restarting my PC, the installation for Realtek High Definition Audio Sound Driver keeps appearing after restart, and when I tried to run FFXIV, I got this error instead, which immediately closes FFXIV for me:
(0)
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05-18-2018 01:54 AM #4
Thank you for the update chosochika.
This looks like an audio driver crash. Was the Realtek High Definition Audio one of the things you disabled in that start up tab? If so, try turning that back on and restart the PC (or install the drivers of you have not already).
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!(0)
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05-18-2018 03:59 AM #5Player
- Join Date
- May 2018
- Posts
- 5
- Character
- Eadythe Carmine
- World
- Malboro
- Main Class
- Botanist Lv 70
Yes, it was one of the things I disabled in startup. I've re-enabled it in startup and restarted the PC already and made sure all my drivers are up to date, but it's gone back to square one of the game freezing and crashing my PC after a few minutes in-game.
(0)
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05-18-2018 09:03 AM #6
Thank you for the update chosochika.
Well, at least we can get in-game again. Can you submit a FFXIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!(0)
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05-18-2018 11:09 AM #7Player
- Join Date
- May 2018
- Posts
- 5
- Character
- Eadythe Carmine
- World
- Malboro
- Main Class
- Botanist Lv 70
Here's the system information:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\yili\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0704
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16241.672MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32625.672MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 150.000GB SYSTEM_FREEDISC_SPACE 47.453GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 780.910GB SYSTEM_FREEDISC_SPACE 688.891GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.412GB SYSTEM_FREEDISC_SPACE 304.414GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8120.836 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0707757077710fff\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0707757077710fff\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0707757077710fff\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0707757077710fff\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6025
SYSTEM_GRAPHICS_DRIVER_DATE 4/25/2018 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 960M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10128 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_a74192ef4ceba546\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_a74192ef4ceba546\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_a74192ef4ceba546\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_a74192ef4ceba546\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9764
SYSTEM_GRAPHICS_DRIVER_DATE 5/7/2018 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {359E0C70-9EB3-47C3-AE4B-0F8EDBA36251}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7836
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/31/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E662520-54ED-11E6-8001444553540000}
SYSTEM_INPUT_NAME ASUS Zen AIO KB/MS/RF/GOLD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5580820-5695-11E6-8001444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E66C160-54ED-11E6-8002444553540000}
SYSTEM_INPUT_NAME ASUS Zen AIO KB/MS/RF/GOLD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E66E870-54ED-11E6-8003444553540000}
SYSTEM_INPUT_NAME ASUS Zen AIO KB/MS/RF/GOLD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5585640-5695-11E6-8002444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E670F80-54ED-11E6-8004444553540000}
SYSTEM_INPUT_NAME ASUS Zen AIO KB/MS/RF/GOLD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5591990-5695-11E6-8003444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
Game keeps freezing and crashing my pc - Google Chrome
FFXIVLauncher
Settings
Settings
Photos
Photos
screenshots
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
ASUS HomeCloud Server
ASUS Service update
AVG AntiVirus FREE
AVG PC TuneUp
AVG Web TuneUp
Battle.net
Clean Master
Google Chrome
CyberLink PhotoDirector 3
Alcor Micro USB Card Reader Driver
CyberLink PowerDirector 10
IntelVGAPatch1
Service Pack 2 for SQL Server 2008 R2 (KB2630458)
MAGIX Content and Soundpools
Microsoft SQL Server 2008 R2
Microsoft SQL Server 2008 R2
ASUS Music Maker
NVIDIA Stereoscopic 3D Driver
OnePlus USB Drivers 1.00
Overwatch
Overwatch Test
Photoshop Repair Toolbox 2.1
ProtonVPN
PureRef
VLC media player
WebStorage
Intel(R) Wireless Bluetooth(R)
Intel® CCF Manager
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Performance Enhancement
MSXML 4.0 SP3 Parser
Device Setup
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 8 Update 171
ASUS Manager - Ai Booting
Update Installer for WildTangent Games App
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS Manager - Backup & Recovery
CyberLink PhotoDirector 3
Firebird SQL Server - MAGIX Edition
Skype™ 7.40
Microsoft SQL Server 2008 R2 RsFx Driver
Java Auto Updater
Intel® Security Assist
SQL Server 2008 R2 SP2 Database Engine Shared
Intel® Driver & Support Assistant
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
ASUS PC Link
Apple Software Update
AudioWizard
SQL Server 2008 R2 SP2 Database Engine Services
Alcor Micro USB Card Reader Driver
Google Update Helper
ASUS Manager - Update
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Gyazo 3.3.5
WildTangent Games App
ASUS Key Suite
Microsoft SQL Server 2008 R2 Setup (English)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Intel® PROSet/Wireless Software
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Sql Server Customer Experience Improvement Program
Microsoft Application Error Reporting
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
AVG PC TuneUp
Adobe Refresh Manager
Adobe Acrobat Reader DC
ProtonVPN
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
SQL Server 2008 R2 SP2 Database Engine Services
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft SQL Server Browser
ASUS Manager - SyncUp
ASUS Share Link
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
SQL Server 2008 R2 SP2 Common Files
. . .
Microsoft SQL Server 2008 Setup Support Files
Apple Application Support (32-bit)
ASUS Manager - Power Manager
ASUS Manager - PC Cleanup
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
CLIP STUDIO PAINT
SQL Server 2008 R2 SP2 Database Engine Shared
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
ASUS App Box
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
ASUS Manager
ASUSRemoteWake
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
SQL Server 2008 R2 SP2 Common Files
Evernote v. 5.8.6
Windows Driver Package - Intel Corporation (iaStorA) HDC (04/10/2017 14.8.16.1063)
Windows Driver Package - Intel (MEIx64) System (10/03/2017 11.7.0.1045)
Windows Driver Package - Intel Corporation (iaStorA) SCSIAdapter (04/10/2017 14.8.16.1063)
CCleaner
CPUID HWMonitor 1.35
MediBang Paint Pro 11.0 (64-bit)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Office 365 ProPlus - en-us
Don't Starve
Don't Starve Together
Kingdom: Classic
TAP-ProtonVPN 9.21.2
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.1
Vulkan Run Time Libraries 1.1.70.1
Wacom Tablet
WinRAR 5.50 (64-bit)
ASUS Music Maker Soundpools
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft SQL Server VSS Writer
Apple Mobile Device Support
Malwarebytes version 3.5.1.2522
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Bonjour
ASUS Music Maker
Microsoft SQL Server 2008 R2 Native Client
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Management Engine Components
Visual Studio 2012 x64 Redistributables
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Intel(R) PRO/Wireless Driver
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Intel(R) ME UninstallLegacy
Apple Application Support (64-bit)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
STCServ
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
CyberLink PowerDirector 10
NVIDIA Ansel
NVIDIA 3D Vision Driver 397.64
NVIDIA Control Panel 397.64
NVIDIA Graphics Driver 397.64
NVIDIA GeForce Experience 3.13.1.30
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.1.10.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.1.10.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.13.1.30
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
FMW 1
Intel® CCF Manager
iTunes
. .
Intel® PROSet/Wireless WiFi Software
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24212
Intel(R) Computing Improvement Program
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24212
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\AVG\Framework\Common\avguix.exe 000011E8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003ED4
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001FB0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002500
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000026DC
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00001EB0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18031.15820.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000050FC
C:\WINDOWS\Explorer.EXE 000016E4
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0707757077710fff\igfxEM.exe 00001444
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000169C
C:\WINDOWS\system32\DllHost.exe 00002164
C:\WINDOWS\system32\SettingSyncHost.exe 00005F00
C:\WINDOWS\system32\conhost.exe 00000ECC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000034DC
C:\Windows\System32\RuntimeBroker.exe 00005824
C:\Windows\System32\smartscreen.exe 000063F8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002088
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001CA8
D:\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000058BC
D:\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004790
c:\windows\system32\sihost.exe 00001FC4
c:\windows\system32\svchost.exe 0000234C
c:\windows\system32\taskhostw.exe 0000066C(0)
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05-19-2018 08:56 AM #8Thank you for your response!
Originally Posted by chosochika
Is your laptop is set to "optimal Power" in the power settings just to make sure that it's using the GPU and not the integrated graphics?
Hope to be of assistance!(0)
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05-20-2018 01:27 AM #9Player
- Join Date
- Aug 2013
- Posts
- 321
- Character
- Flint Vega
- World
- Raiden
- Main Class
- Pictomancer Lv 100
ffxiv is very unstable on audio drivers.
you can try to remove all realtek audio drivers and use default windows instead.
if you plug in a headset please note, that every change when ffxiv is running, can and will crash the game after some time.
this is a known common issue, that seems SE not really care about.(0)
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05-20-2018 04:34 AM #10Player
- Join Date
- May 2018
- Posts
- 5
- Character
- Eadythe Carmine
- World
- Malboro
- Main Class
- Botanist Lv 70
I just did a factory reset on my pc, set my power settings to optimal power/high performance and made sure it's using the GPU and it worked for about 3 hours before it started having issues again -- the audio cuts off and my other programs including wifi seemed to slow down on my PC and none of the windows would come up when I tried to open them in-game, and then I had to force restart my PC when everything froze and wouldn't respond.
Originally Posted by Ariellendera
sorry for the (possibly) dumb question, but how do I do that? I've checked my device manager and I only have realtek audio driver there, I'm not sure how to set to default windows.... It's weird too because all this time I've always been using realtek audio drivers and never had any issues playing FFXIV until the recent windows 10 update.
Originally Posted by DarkArvan
(0)Last edited by chosochika; 05-20-2018 at 05:23 AM.
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