Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I'd like to get some more information about your connection.

You mentioned that you are using a wifi hotspot to connect. Are you tethering your phone to your PS4 to connect to the game?

Please provide:

- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency
- Everything you have tried to resolve the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!