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  1. #1
    Player
    sporknerd's Avatar
    Join Date
    May 2018
    Posts
    2
    Character
    Kai Danshoku
    World
    Zalera
    Main Class
    Paladin Lv 70

    Persisting errors on loading

    I've had this problem a couple of times now and re-installing the game has solved it until now. I can boot the game, but once I select my character and start loading in, I receive fatal errors and the game crashes.

    I have tried the following:
    - clean install of graphics driver and system reboot
    - turn off all background applications and in-game overlays
    - run the game in DX9
    - full re-install of ffxiv
    - restore configuration to original settings

    The error codes are as follows:
    CE115E
    155EAB
    157FDB
    165E08
    15B661
    15B161
    15A23F
    1567FC

    None of these things have resolved my issue this time.

    Update: Have since contacted technical support and followed their guidance to no effect. Problem exists only with a single character, I am able to log in without issues on my alts. Users on reddit suggest having my character moved to a different location as it is most likely a glitch in-game.
    (0)
    Last edited by sporknerd; 05-17-2018 at 03:01 AM. Reason: update

  2. #2
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Hello sporknerd, Thank you for posting on the Final Fantasy XIV Technical Support Forums

    Can you elaborate on the kind of issue you are having?

    Please provide:

    - Platform (PC, PS4, Mac)

    - Type of connection (wired or wireless)

    - Other programs running while the game is playing (if any)

    Hope to be of assistance.
    (0)

  3. #3
    Player
    sporknerd's Avatar
    Join Date
    May 2018
    Posts
    2
    Character
    Kai Danshoku
    World
    Zalera
    Main Class
    Paladin Lv 70
    The issue exists only with one character. The initial crash happened while loading into the Doman Enclave instance. Now, whenever I select that character and attempt to log into the game, I experience a crash on the load screen. I have attempted all of the previous fixes, plus booting in Windows 8 compatibility mode. I have tried a clean boot, and a full re-install of ffxiv and my graphics driver. None of those have worked.

    Platform: PC
    Connection: Wireless
    Other programs running: I have tried booting the game with no other programs, and with discord and chrome running in the background.

    Thanks.
    (0)

  4. #4
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the update sporknerd.

    When you reinstalled the game, did you delete the files in the Documents folder ('My Documents' > 'My Games' > 'Final Fantasy XIV')? This is where all of your locally saved and character settings are stored. If you are only having issues with one character, my first thought is that a file specific to that character is corrupted. Try deleting that folder if you have not already.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)