"An Unexpected Error Has Occured"

[Bakugekiki]

I've been getting this error message consistently, and it is driving me batty. It's especially maddening when I'm in the middle of a craft when the game crashes, and I lose all my materials (which I think is unfair, but that's another issue). Could somebody please help me with this?



Here is my system information, if this helps..



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Bakugekiki\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (16299.rs3_release_svc_escrow.180502-1908)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 2401
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16323.031MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18755.031MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.158GB SYSTEM_FREEDISC_SPACE 286.840GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 458.588GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8161.516 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9764
SYSTEM_GRAPHICS_DRIVER_DATE 5/6/2018 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8161.516 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9764
SYSTEM_GRAPHICS_DRIVER_DATE 5/6/2018 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {E9ADBAFB-88F2-4F86-A846-2B3E7E5F2BDC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/28/2017 00:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {18361474-FE27-45D1-8276-0F6A69147773}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/21/2018 00:00:00
SYSTEM_SOUND VE228 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4CB00083-D28A-4190-9A07-C214F88598D0}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/28/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D27CD809-F9CE-4EB1-A197-61E1D997F4C0}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/21/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D6D806B7-8BAF-41BE-8F40-64F9965FDF11}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0251
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/21/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E06429F0-F729-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E064ED40-F729-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0653B60-F729-11E7-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0656270-F729-11E7-8006444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Google Chrome
FINAL FANTASY XIV
#general - Discord
Streamlabs OBS
Films & TV
Films & TV
Skype™‎ - bombercanuck
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft DirectX SDK (June 2010)
NVIDIA Stereoscopic 3D Driver
VLC media player
LWS Pictures And Video
CameraHelperMsi
LWS Help_main
LWS Twitter
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
PS4 Remote Play
LWS YouTube Plugin
Java 8 Update 171
FINAL FANTASY XIV - A Realm Reborn
Skype™ 7.41
erLT
Java Auto Updater
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
LWS Gallery
LWS Motion Detection
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
LWS Launcher
LWS Webcam Software
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
LWS WLM Plugin
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Logitech Webcam Software
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
LWS Facebook
Streamlabs OBS 0.9.0
Microsoft Office Professional 2013 - en-us
Microsoft Office Professional Plus 2013 - en-us
Vulkan Run Time Libraries 1.1.70.0
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Malwarebytes version 3.4.5.2467
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Office 15 Click-to-Run Licensing Component
NVIDIA Ansel
NVIDIA 3D Vision Driver 397.64
NVIDIA Control Panel 397.64
NVIDIA Graphics Driver 397.64
NVIDIA GeForce Experience 3.13.1.30
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.1.10.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.1.10.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.13.1.30
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001900
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000795C
C:\Program Files (x86)\Logitech\LWS\Webcam Software\CameraHelperShell.exe 000016FC
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe 000027C8
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 000015E8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001C2C
C:\Program Files (x86)\Skype\Phone\Skype.exe 0000050C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000077D8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001DD0
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000022B8
C:\Program Files\Streamlabs OBS\Streamlabs OBS.exe 00006A54
C:\Program Files\Streamlabs OBS\resources\app.asar.unpacked\node_modules\obs-studio-node\libobs\obs-plugins\64bit\cef-bootstrap.exe 00006A04
C:\Program Files\Windows Defender\MSASCuiL.exe 00002024
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11804.1001.8.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002A5C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.17122.16211.1000_x64__8wekyb3d8bbwe\Video.UI.exe 00002258
C:\Users\Bakugekiki\AppData\Local\Discord\app-0.0.301\Discord.exe 00000E18
C:\Windows\Explorer.EXE 00001810
C:\Windows\System32\GameBarPresenceWriter.exe 00007244
C:\Windows\System32\RuntimeBroker.exe 000004AC
C:\Windows\System32\SystemSettingsBroker.exe 00003324
C:\Windows\System32\smartscreen.exe 000078F4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001AF4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001A64
C:\Windows\system32\ApplicationFrameHost.exe 00002AC4
C:\Windows\system32\DllHost.exe 00001350
C:\Windows\system32\SettingSyncHost.exe 000018C4
C:\Windows\system32\conhost.exe 00001DDC
c:\windows\system32\sihost.exe 00001600
c:\windows\system32\svchost.exe 000023C4
c:\windows\system32\taskhostw.exe 0000169C

[Ariellendera]

Hello Bakugekiki, Thank you for posting on the Final Fantasy XIV Technical Support Forums

I would like to suggest these steps:

- Switch to DirectX 9 mode (select ‘Config’ from the launcher)
- Update/reinstall Graphics card drivers
- Disable all programs/overlays running in the background
- Perform a clean boot*
- Set compatibility mode to Windows 7/8**
- Make sure that any anti-virus software they have has the appropriate exceptions
- Install game on C drive (The same drive as the Operating System)

Hope to be of assistance!