Fatal Error, Directx 11 is greyed out since Tuesday

[Thaeros]

I've been running this game flawlessly since 2.0, switching to directx 11 when it was needed and staying there. HOWEVER since Tuesday directx 11 is greyed out and its set to directx 9 which crashes the game. I was able to activate it once last night and played until I logged off, which was a BIG MISTAKE (should have stayed logged in, like I normally do). Now Im back to 11 being greyed out and cant get it working. What is going on????

960 nvidea, other information below



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Fefnir\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.150318-1623)
SYSTEM_CPU Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 11/07/13 11:41:19 Ver: 13.01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16325.965MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 32650.070MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 596.072GB SYSTEM_FREEDISC_SPACE 346.207GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.069GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 562.042GB
SYSTEM_STORAGE Q:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 562.042GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4002.125 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7906.982 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9731
SYSTEM_GRAPHICS_DRIVER_DATE 4/23/2018 3:12:56 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AB31A92A-3B7D-4BE1-8F48-E7784DCF45A9}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/13/2009 7:07:00 PM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {42932FAE-0F4A-454A-9948-925F6A33604C}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/13/2009 7:07:00 PM
SYSTEM_SOUND VS278 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5D8440E7-1EC1-4F38-9B82-404822491073}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2018 10:28:20 PM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {60C5F582-474C-4C65-A0FB-413B57D3C040}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/13/2009 7:07:00 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4CD7AF0-CC34-11E5-8001444553540000}
SYSTEM_INPUT_NAME Corsair K30A Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4CDC910-CC34-11E5-8002444553540000}
SYSTEM_INPUT_NAME Corsair M40 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Directx 11 unavailable - Google Chrome
GeForce Experience
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

7-Zip 9.20
Adobe AIR
Adobe Flash Player 26 ActiveX
Adobe Flash Player 29 PPAPI
Adobe Shockwave Player 12.2
Amazon Games & Software Downloader
Amazon MP3 Downloader 1.0.17
Creative Audio Control Panel
Avast Free Antivirus
Battle.net
BurnInTest v7.0 Standard
Amazon Music Importer
Creative Software AutoUpdate
Creative Sound Blaster Properties x64 Edition
Fraps
Google Chrome
Guild Wars 2
Hearthstone
VIA Platform Device Manager
Renesas Electronics USB 3.0 Host Controller Driver
Security Update for CAPICOM (KB931906)
Logitech Vid HD
Neverwinter
NVIDIA Stereoscopic 3D Driver
Microsoft Office Click-to-Run 2010
SpeedFan (remove only)
Steam
RPG Maker VX Ace
The Elder Scrolls V: Skyrim
Sid Meier's Civilization V
Magic: The Gathering - Duels of the Planeswalkers 2013
TeamSpeak 3 Client
The Elder Scrolls Online Beta
Tweaking.com - Windows Repair
Windows Live Essentials
World of Warcraft
LWS Pictures And Video
Windows Live Installer
Security Update for CAPICOM (KB931906)
JavaFX 2.1.1
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
CameraHelperMsi
LWS Help_main
LWS Twitter
Windows Live Movie Maker
Sound Blaster Audigy
MechWarrior Online
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Junk Mail filter update
Windows Live SOXE Definitions
Platform
LWS YouTube Plugin
Geeks3D.com FurMark 1.9.2
Java 8 Update 111
FINAL FANTASY XIV - A Realm Reborn
Windows Live Photo Gallery
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
AI Suite II
Windows Live Photo Gallery
Oblivion
JMicron JMB36X Driver
Skype™ 7.40
erLT
TurboV EVO
Java Auto Updater
Windows Live PIMT Platform
Renesas Electronics USB 3.0 Host Controller Driver
Google Update Helper
swMSM
Intel(R) Management Engine Components
Windows Live SOXE
Dawn of Discovery - Gold Edition
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Windows Live UX Platform Language Pack
Dawn of Discovery - Gold Edition
LWS Gallery
Microsoft Visual C++ 2005 Redistributable
LWS Motion Detection
MechWarrior Online
Ventrilo Client
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Windows Live Messenger
Microsoft Visual C++ 2005 Redistributable
LWS Launcher
Realtek Ethernet Controller Driver For Windows 7
LWS Webcam Software
MSVCRT
Microsoft Office Starter 2010 - English
Windows Live Movie Maker
Microsoft Office 2010
AMD USB Filter Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
EPU
Windows Live Mail
Amazon Music Importer
LWS WLM Plugin
Windows Live Writer
Google Update Helper
Windows Live Photo Common
Windows Live Writer
Windows Live Writer
Adobe Refresh Manager
Adobe Acrobat Reader DC
Windows Live Sync
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Adobe AIR
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Creative MediaSource 5
LOOT version 0.12.1
Black Desert Online
Windows Live Mail
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows Live UX Platform
MSVCRT_amd64
Logitech Webcam Software
Windows Live Photo Common
Windows Live Communications Platform
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Windows Live Writer Resources
D3DX10
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Asmedia ASM104x USB 3.0 Host Controller Driver
Windows Live Messenger
LWS Video Mask Maker
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
MWO Portal
Windows Live Essentials
LWS Facebook
7-Zip 15.14 (x64)
CCleaner
Speccy
Frostpunk
SEGA Genesis & Mega Drive Classics
Cat Quest
BATTLETECH
Vulkan Run Time Libraries 1.0.3.0
Vulkan Run Time Libraries 1.1.70.0
WinRAR 5.40 (64-bit)
LWS VideoEffects
Windows Live ID Sign-in Assistant
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
7-Zip 16.04 (x64 edition)
Microsoft .NET Framework 4.5.2
Java 8 Update 111 (64-bit)
Malwarebytes version 3.3.1.2183
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Windows Live Language Selector
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
ATI Catalyst Install Manager
Microsoft Silverlight
Microsoft Office Click-to-Run 2010
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Framework 4.5.2
Microsoft Application Error Reporting
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA 3D Vision Driver 397.31
NVIDIA Control Panel 397.31
NVIDIA Graphics Driver 397.31
NVIDIA GeForce Experience 3.13.1.30
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.1.10.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.13.1.30
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Windows Live MIME IFilter
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Intel® Trusted Connect Service Client


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001DE0
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00002270
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001734
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000123C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000898
C:\Windows\Explorer.EXE 000009D8
C:\Windows\system32\Dwm.exe 00000984
C:\Windows\system32\conhost.exe 00000D7C
C:\Windows\system32\taskhost.exe 000008D0
C:\Windows\system32\wuauclt.exe 0000234C
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000020B4
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000020AC
E:\Program Files (x86)\Steam\Steam.exe 00000CA0
E:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001864

[Bourne_Endeavor]

Apparently, this is an issue with the most recent Nvidia drivers. I, too, had a similar problem when I played Mass Effect 1 recently. Restarting my PC seemed to correct it. If this persists, I recommend rolling back your driver update until Nvidia fixes it

[Ariellendera]

Hello Thaeros Thank you for posting on the Final Fantasy XIV Technical Support Forums

I agree with the poster above. Please do a clean boot on your PC. If this does not help I would recommend rolling back your driver update.

Thank you for playing Final Fantasy XIV! Hope to see you online.

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.