Unfortunately, I had to file a report.

But fortunately, GM Tehmuhsae got to me promptly and was very efficient in reviewing the report with me, and I definitely got the impression that my report was being taken seriously, and that it was actually read. Unfortunately, customer service reps don't always give off the impression that they've actually read your report, but Tehmuhsae did, and that does matter.

Perfect 5/7.