(NA) Server's have been really bad lately.

[ThatLuluThough]

Don't get me wrong I am sure you guys are working very hard but these problems have persisted ever since you moved the server and no this is not my only account cause I am sure some one will look into that too. I compared connectivity issues from this game to W.O.W. and your server disconnect strangely enough for North America and only North America is really high but guess what NA's server is in Canada?

Simply put the game is slowly but surely becoming a session of connectivity issues which never used to happen, and its only in North America I have played on Europe and Japan they are both better then North America's server and that is kind of not good at all so do with the information what you will I suppose but it definitely needs some fixing in North America.

P.S. - Other people are having this issue in NA too.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Yes, other players have reported problems with the North American Data Center. However, it is hard to discern whether your issue is related to what other players have been experiencing or if the connection issues you have stem from somewhere else. To help us narrow down your issue, please provide some information about your connection and errors you've encountered:

- Platform (PC, PS4, Mac)
- The nature of your connection issues (disconnections, lag, etc.)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which issues occur
- Everything you have tried to resolve the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[ThatLuluThough]

1. PC - Nvidia gtx 1060, I7 core high performance pc, 6 fans, 8 Processors 1 terabyte traditional HD Hard Drive.

2. Internet - Spectrum, Download rate 50-150 mega-bytes per sec, Internet Speed test higher then average.

3. No lag, No teleporting just random disconnects random dc by server for an unknown reason.

4. Disconnects will usually happen in succession 4 disconnects in a matter of 20 minutes then it will stop for a while.

5. EU server comparison to NA shows high random stress on NA server , EU server stress remains low at these exact times account switch from NA to EU recorded on account to show results.

6. Server change is as so EU Shiva > NA Sargatanas, Shiva shows low signs of ping issues or disconnects , Sargatanas shows high server disconnects and stress.

7. Trial 2 - Server change is as so NA Sargatanas > EU Shiva > NA Cactuar, Shiva shows less stress again while Sargatanas and Cactuar show massive server stress with high disconnects.

8. My current location is Florida, U.S. connection to Europe proves stronger then NA but not because of location simply put because something is wrong with the NA's server I can not say exactly what but it is almost as if the server is being disconnected by something else.

(Update) - It appears the server in NA is not as reinforced as EU's protection errors and random D-Dos error occurred primarily in NA servers the servers were attacked before if I am not mistaken perhaps it is also an error within the server very doubtful of that one. North America's Server has multiple I.P.'s that can easily be found and routed to. EU's server is on a more hidden format perhaps that is something you would like to look into might help I don't know I am not a professional at this Data Center stress is high on North American side random resets are highly possibly from an outside source they can close direct connections rather then the entire server. Also come to think of it Sargatanas did not disconnect nearly as much as Cactuar, Sargatanas was high stress yes but not random dc. It could very well be someone is messing with people by obtaining I.P.'s and closing the server connection client side in Cactuar I don't know for certain but your team should be able to get that data necessary to find out what error is occurring or whom is doing this.

[Kerwin]

This issue may be caused by NTT's network nodes. After following the port forwarding procedure and the other instructions, refer to the NA thread stickied in tech support and post your tracerts there as well. The more people who bring this to light the better chance we have of actually seeing something done about this problem.

Here you go: http://forum.square-enix.com/ffxiv/t...NA-Data-Center

[ThatLuluThough]

I am more then sure they already know about this giving data and statistics is much different then fixing the problem even if we give them data it could be a while before they route it to what is really going on with the server, Providing information is one thing collecting data and actually fixing the problem from their side is another we can give them all the information they want but its simply put its up to them to find out why this is happening. I am positive each time the server has an error or fails they have some sort of program to record that data so that would help them I have read that forum post very smart people in there however it's on the North American teams side to fix what ever is happening. Also I read the forum it appears on your side they are dealing with rubber banding and teleporting I am not having that issue mine is strange its just closed connection from the server kind of thing and its instant and random on your forum side they are saying rubber banding and ping drop my data is showing no evidence of lag but a different problem maybe like a forced close connection or stress on the server. They can look at my account to see I am sure but I don't know how long it will take to fix, fixing the issue is a complete different story and is a much harder thing to do.

[Einmimiria]

Thank you for the update ThatLuluThough.

I agree that it doesn't sound like the issues described in the sticky thread (you are getting disconnected and not suffering from lag). I'd like to suggest a few troubleshooting options that will hopefully alleviate the issue.

Please open the Internet Explorer browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Your ISP may forward these ports for you.

It is preferable to use a wired Ethernet connection as opposed to a wireless one.

Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV.

Reset your router by turning it off and back on again.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.