[JP] Constant connection lost

[NinjaTuna]

Is there anything I can do, in the past few days i'm getting a constant connection lost 9002 every 2 - 30 minutes, it makes the game unplayable, i'm current playing on the Elemental server and have tried on the primal with the same results, I've tested my connection and checked for packet loss.

- Platform (PC, PS4, Mac)
PC
- The nature of your connection issues (disconnections, lag, etc.)
Disconnections
- Type of connection (wired or wireless)
Wired
- Other programs running while the game is playing (if any)
Mainly discord
- Frequency at which issues occur
Every Minute - 30
- Everything you have tried to resolve the issue
Restarted router, contacted ISP, allowed through firewall, tried vpn.

[Ariellendera]

Hello NinjaTuna, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040


Thank you for playing Final Fantasy XIV! Hope to see you online

[NinjaTuna]

Still getting disconnected, I've tried it all, also contacted ISP they say everything is fine on their end.

[NinjaTuna]

Hello NinjaTuna, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040


Thank you for playing Final Fantasy XIV! Hope to see you online

Still getting disconnected, I've tried it all, also contacted ISP they say everything is fine on their end.

[Einmimiria]

Thank you for the update NinjaTuna.

I'd recommend resetting your router by turning it off and back on again.

You can also try a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

If one of these does not solve the issue, please provide a trace route if possible.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.