Unable to create character(Lich)

[Hestzhyen]

https://na.finalfantasyxiv.com/lodes...06d0909189e479

You can use the link above to check the world's current new character creation restriction status (it updates the status every four hours). As Tempest suggested if you're dead-set on having your GF play on Lich, try for odd hours (usually very late at night into the wee hours of the morning). Restrictions usually lift during off-peak times.

If you want to do it the guaranteed way, you can create a character for her on a non-restricted world then transfer in after the lockout period expires... but that costs you extra money. Or, if you don't want to do any of that, you can transfer your own character/create a new one on whatever non congested world she ends up at.