Results 1 to 2 of 2
  1. #1
    Player
    Craycray's Avatar
    Join Date
    Jun 2012
    Location
    Gridania
    Posts
    16
    Character
    Craya Eve
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 60

    Mac Client Missing Icons - Resubmission

    I'm resubmitting this because the resolution was to re-install the game. I had mentioned that I did a fresh install in my original bug report. Just in case, I did it -AGAIN-. The icons are still missing.

    Steps taken to resolve issue per original post:
    1) Move FFXIV application to trash bin.
    2) Move "Final Fantasy XIV" folder from ~/Library/Application Support/ to trash bin
    3) Empty trash bin
    4) Re-install

    Upon launch, the icons are missing again, just like my original screen shots.

    Original bug report (with additional date)

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Date & Time:
    3 Apr 2018 - 28 April 2018

    Frequency:
    Every launch

    World name:
    Sargatanas (but also occurs during boot)

    Character name:
    Craya Eve

    Retainer name:
    Not applicable

    NPC name:
    Not applicable

    Monster name:
    Not applicable

    Class/Level:
    60/RDM but also occurs during boot

    Party or solo:
    Both

    In-game time:
    Any

    Area and coordinates:
    Any

    Housing:
    Not applicable

    Steps from fresh install:
    1. Open FFXIV launcher
    2. On title screen, select configuration
    3. Notice icons are missing

    Alternate Steps:
    4. Close config and log into a character
    5. Open system settings
    6. Notice icons are missing

    Connection Specs
    - Not applicable however: Frontier FIOS 100/100 with Google Wifi

    ■ Mac Specs
    MacBook Pro 15in 2016
    Processor 2.7 i7
    Memory: 16GB
    Graphics: External GPU Radeon RX Vega 56 - 8GB - Connected to mac via Akitio Node + Thunderbolt 3
    MacOS 10.13.4

    Laptop Model Name: Macbook Pro 15in 2016 - Touchbar model
    Laptop Model Number: Not applicable

    Gamepad Manufacturer: Not applicable
    Gamepad Model Name: Not applicable
    Gamepad Part Number: Not applicable

    Browser Information
    - Chrome 66

    Images representing these bugs can be seen here:
    https://imgur.com/a/9L29d
    (0)

  2. #2
    Moderator Culgonsimigast's Avatar
    Join Date
    Aug 2017
    Posts
    7
    Greetings, Craya Eve!

    We appreciate your patience while this matter is being looked into, and we apologize for any inconvenience that you may have experienced. In order for our development team to conduct an accurate investigation into your concerns, we will require some clarification surrounding these events. This includes details such as whether or not any drivers that may affect the game client are up to date. Also, when discarding the game and its files, does this include the Game Settings folder? We would also would like to request any information regarding your game system specifications. Once those details are provided, we will make sure to send that information to the development team to continue on with the review of your report. Thanks again for your patience and cooperation!

    FINAL FANTASY XIV Support Team
    (1)