Hey all!

So I'm a new FFXIV'er and honestly it's been a pretty rocky experience. After leveling from 1-20 on the trial I decided to purchase the full collection via Mogstation. The initial transaction for $59.99 went through fine via my Amex. However I knew that I wanted to snag the Collector's Edition, as well as put my card on file so there won't be any interruptions to service. These seem like very reasonable things to do since I couldn't do them directly at initial checkout.

When I went to upgrade to collector's edition, I got hit with an Error Code: i2501. It happened in private browsers sessions, and even on my phone. When I contacted support they said it was a temporary block due to my account being so new, and to keep trying the transaction. Well I've been trying over the last day, and it still blocks me from doing *anything* with a payment. I'm nervous about continuing to try this per the SE support person's request, because other posters on Reddit have mentioned getting banned by the card processor for repeated attempts, so I honestly don't know what to do at this point.

I've never experienced such a difficult time giving a company money for a game. I would understand blocking an account temporarily if they were attempting to purchase tons of things at once, but doesn't it seem reasonable that a first time player would want to purchase the game, upgrade to Collector's Edition, and then add their card to the account for the monthly sub? I'm really not sure how to move forward here, and if I can't add my card to the account or upgrade to the edition I want, I'm not sure I want to get invested in this game.

Has anyone had a similar experience and could advise me on how to get this resolved? Thanks for any help!