Hello Zoiinc, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are having is not something that we can assist with here on the technical support forums. I do apologize for any inconveniences you are experiencing! I will be moving this thread to "separate support required" Please do not hesitate to create a new thread here if you experience any technical issues.

Thank you for playing Final Fantasy XIV! Hope to see you online.