An unexpected error has occurred. Exiting Final Fantasy XIV.

[Rombaglonic]

While playing Final Fantasy XIV, my game will crash and display the error message seen in the following picture:



CPU: i7-7700K
GPU: GTX 1080
Motherboard: MSI Z270 PC Mate
Operating System: Windows 10

Here are some things I have already tried:

-Reinstalling FFXIV
-Reinstalling Windows 10
-Reinstalling graphics drivers
-Removing overclock of graphics card and using a more aggressive fan curve
-Turning off all Windows 10 Game Mode features

The crash seems to happen at random. Some days I can play the game without a crash. Some days the crash happens every few minutes and I must stop playing the game. It has happened in areas that are not graphically demanding. My game is installed on the C:\ drive by the way.

Any help is appreciated!

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start happening? Did anything change/update on your PC that coincides with this?

Do you notice any pattern to the crashes (only when teleporting, mostly in major cities, etc.)?

The "XAudio2" part of the error makes it look like an audio driver crash. Do you have dedicated sound card? What is your audio setup like?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Rombaglonic]

This is my first time playing FFXIV on this pc and the crashes started happening on the very first day, so I have no updates or changes I can point to.

The crashes have happened inside and outside Gridania. They have happened while talking to NPCs, accepting quests, fighting monsters, and just walking around. I don't see any pattern.

For my audio setup I have my headphones plugged into a FiiO E10K USB DAC. This AMP/DAC is the only enabled sound output on my pc; I disabled the other ones.

[Einmimiria]

Thank you for the reply Rombaglonic.

Can you try playing the game without the DAC? Can you connect the headphones directly into the PC or use some other audio device? See if this has any affect on the crashes.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Rombaglonic]

I played the game with my AMP/DAC unplugged from my PC and my headphones plugged in directly and experienced the same crash with the same errors while running inside of a building.

[Ariellendera]

Hello Rombaglonic, Thank you for your response.

Can you submit a FFXIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to be of assistance.

[Rombaglonic]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Rombaglonic\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.60
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16343.133MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19287.133MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.242GB SYSTEM_FREEDISC_SPACE 45.505GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 4.146GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 1.537GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.989GB SYSTEM_FREEDISC_SPACE 2.589GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.479GB SYSTEM_FREEDISC_SPACE 63.602GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8171.566 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9135
SYSTEM_GRAPHICS_DRIVER_DATE 3/22/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SPDIF Interface (FiiO USB DAC-E10)
SYSTEM_SOUND_DEVICE_ID {EF9B7736-8C33-4C78-B07E-62B42CB078CD}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/28/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0686D870-4726-11E8-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0687E9E0-4726-11E8-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G810
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {068AF720-4726-11E8-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {068B1E30-4726-11E8-8004444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G810
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {068B1E30-4726-11E8-8005444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G810
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {068B1E30-4726-11E8-8006444553540000}
SYSTEM_INPUT_NAME ATR USB microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {068B4540-4726-11E8-8007444553540000}
SYSTEM_INPUT_NAME ATR USB microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {068C7DC0-4726-11E8-8008444553540000}
SYSTEM_INPUT_NAME DigiHug USB Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {068CCBE0-4726-11E8-8009444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {068CCBE0-4726-11E8-800A444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
An unexpected error has occurred. Exiting Final Fantasy XIV. - Google Chrome
Settings
Settings
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.4.2
Battle.net
Google Chrome
NVIDIA Stereoscopic 3D Driver
Overwatch
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV - A Realm Reborn
Google Update Helper
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 18.01 (x64)
Logitech Gaming Software 8.98
VLC media player
Vulkan Run Time Libraries 1.0.65.1
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 391.35
NVIDIA Control Panel 391.35
NVIDIA Graphics Driver 391.35
NVIDIA GeForce Experience 3.13.1.30
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.1.10.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.1.10.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.36.6
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.13.1.30
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001E10
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000420
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000024E0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C10
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002F54
C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 00000B9C
C:\Program Files\Logitech Gaming Software\LCore.exe 00002E04
C:\Program Files\Windows Defender\MSASCuiL.exe 00002018
C:\WINDOWS\Explorer.EXE 00002FB0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001138
C:\WINDOWS\system32\ApplicationFrameHost.exe 000025C0
C:\WINDOWS\system32\conhost.exe 0000097C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002760
C:\Windows\System32\RuntimeBroker.exe 00001B38
C:\Windows\System32\smartscreen.exe 00001BFC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002BB8
c:\windows\system32\sihost.exe 00001BE8
c:\windows\system32\svchost.exe 0000283C
c:\windows\system32\taskhostw.exe 00000F04

[Einmimiria]

Thank you for the information Rombaglonic.

I'd suggest checking the software drivers for the FiiO USB DAC and see if there are any more recent firmware or driver updates. If not, try reinstalling the drivers (or any program that may have come with the DAC).

Additionally, I'd suggest disabling any other sound devices that your are not using. Right click the sound icon in the system tray and select 'Playback Devices.' Here, disable everything that you are not using.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Rombaglonic]

FiiO doesn't have drivers for the E10K. I've been using the ones that come with Windows 10. And those drivers were reinstalled when I reinstalled Windows 10.

And yes, I did make sure to disable sources of sound that I wasn't using, leaving my E10K as the only source of sound in the Playback Devices.

I feel bad that I just paid for a month of game time but I can't really play the game. Do you know if there's anyway to get a refund or to save my game time for a later date when I don't have this problem anymore?

[Ariellendera]

Rombaglonic Thank you for your response.

Here on the technical support forum refunds is not something we can assist with. I would like to suggest contacting the support center directly.

To reach our live chat support please follow the steps below.

1. Visit the SQUARE ENIX Support Center at http://support.na.square-enix.com/
2. Select FINAL FANTASY XIV as the game title.
3. on the next screen click on "Contact".
4. You will then need to select a category and sub category from the drop down menus.
5. Next, type a basic description of your inquiry in the "Contact details" section and click "Next".
6. on the following page click "Next" again. Ignoring any Knowledge Base Suggestions that may apply.
7. Provided your contact is during SQUARE ENIX Support Center's hours of operation, you should see a Chat Support option. Click "proceed to chat support" to initiate contact with one of our Chat Support Representatives.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)


Thank you for playing Final Fantasy XIV! Hope to see you online.