Account Management System Maintenance (Apr. 30 - May 18)

[HaelseMikiro]

My question is about the automatic billing system. Will it also be disabled for maintenance at the same time? I'd really hate if the system automatically made several failed attempts to bill me, and the bank somehow saw it, suspected fraud, automatically charged back the 1 successful attempt and BOOM...account banned. I suppose the safest bet would be to make sure I manually make 1 payment ahead of the maintenance, but obviously not everyone would remember to do it / can do that. Just something to ponder and freak out about.

[Fredco191]

Thsi was a typo?

[Rinuko]

Thsi was a typo?

Sad to say, no.

[Orchidias]

Is it really going to be over two weeks?! That's crazy, are we sure this isn't a typo?

[Enkidoh]

Sadly, it isn't, it's the third party company that administers credit card billing on SE's behalf that are doing maintenance, not SE, so their hands are kind of tied at the moment.

As for how it would affect billing, my monthly reoccurring subscription just came up for billing today, and I got a 'payment error' email from SE saying that the subscription payment couldn't be processed (even though I have more than enough funds in my bank account to cover it), meaning SE's system is handling it how it normally would if I didn't have enough money in my account to cover it (I pay my subscription using a debit card). It just invalidates your card details on the SE Account system and suspends your subscription (it shouldn't cause a chargeback or anything).

So I think for this month I'm just going to try and find a site that sells EU region game time cards instead, as two and a half weeks to wait til this maintenance is over is a bit long (again I must stress this is not SE's fault, it's just bad luck).

[Krokov]

Third party company or not, I must say that's a long time to complete a system maintenence.

[KisaiTenshi]

Third party company or not, I must say that's a long time to complete a system maintenence.

Actually it's not.

Billing systems have a lot of security crap (see PCI compliance.) So the intermittent outages is a result of the table locks required to read the table without causing double-billing.

[Remus]

I would recommend people just get Crysta for this month. That's what I did and change the billing to Crysta.

http://www.square-enix.com/na/accoun...ta/charge.html

This link has na but I can't remember if I used that one (I'm EU).