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Thread: Security Tokens

  1. #11
    Player
    Velisra's Avatar
    Join Date
    Jun 2015
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    293
    Character
    Te'mariel Fheydra
    World
    Rafflesia
    Main Class
    Red Mage Lv 90
    Quote Originally Posted by Tint View Post
    no there is not.

    only the phone app has an emergency removal code, the physical token doesn't have one.

    the only way to remove the physical token without logging in (wich is obviously not possible when you lost the token or the battery is dead), is to call the support. however, the battery will last for years! so don't worry too much about it ^^
    There actually IS a removal password for the physical token. I have one, and when I put it on my account, the password was displayed on the screen, and I copied it down.

    That being said, I have no idea where you would input it if you wanted to remove the physical token from your account. I logged in to have a look around (which of course you couldn't do if you didn't have the token in the first place) and if you start the removal process, it asks for the serial number from the back, and for the six digit code you get if you push the button. I don't know what happens after that--maybe it wants the password, and it would be great to know one way or the other--because I didn't really want to remove my token and have to order another one! Maybe if you have to contact support, the password just makes it easier/quicker for them to remove the token?
    (0)

  2. #12
    Player
    Black_Wing's Avatar
    Join Date
    Apr 2011
    Posts
    125
    Character
    Dolf Silverbeard
    World
    Excalibur
    Main Class
    Dragoon Lv 90
    The security token I bought when they first came out for Final Fantasy XI is still working. Though now that I say that..probably jinxed it.
    (0)

  3. #13
    Player
    worldofneil's Avatar
    Join Date
    Aug 2013
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    2,650
    Character
    Scott Pilgrim
    World
    Omega
    Main Class
    White Mage Lv 100
    Quote Originally Posted by Velisra View Post
    I have no idea where you would input it if you wanted to remove the physical token from your account.
    The page to use the emergency password can be found at: https://secure.square-enix.com/accou...vc/coercioncan
    (1)

  4. #14
    Player
    Velisra's Avatar
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    Jun 2015
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    293
    Character
    Te'mariel Fheydra
    World
    Rafflesia
    Main Class
    Red Mage Lv 90
    Quote Originally Posted by worldofneil View Post
    The page to use the emergency password can be found at: https://secure.square-enix.com/accou...vc/coercioncan
    Oh excellent! Thank you very much. I've added that link to my notes with my password.
    (0)

  5. #15
    Player
    Colino's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    2,327
    Character
    Colino Nyea
    World
    Omega
    Main Class
    Culinarian Lv 90
    Quote Originally Posted by Rongway View Post
    Question answered, but a side comment to ease your mind. I've had my security token since 1.0 launch (~8 years). Don't count on the battery running out any time soon.
    Same here, I don't think the screen has even started fading yet on mine. So these things last a LONG while.
    (0)

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