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  1. #1
    Player
    Wombatmetal's Avatar
    Join Date
    Apr 2018
    Posts
    4
    Character
    Nori Ozgood
    World
    Goblin
    Main Class
    Machinist Lv 62

    Cannot start game

    I get the error "unable to complete version check. [30605] [20448] [10009] [10019]

    PC
    Wired
    No other games running

    Rebooted in safe mode, cleared DNS, cleared browser cache. No dice. Completely dead in the water
    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    When did this start happening? Did anything change/update on your PC that coincides with this?

    Make sure that your anti-virus/firewall is not interfering with Final Fantasy XIV. Also, try resetting your router (simply turn it off an back on again).

    Open the Internet Explorer browser, open the "Tools", go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Right-Click on the FFXIV launcher icon and select "Properties"
    - Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
    - Hit "Apply", then "OK" to save the changes.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

    Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040

    Your ISP may forward these ports for you.*

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Hello everyone,

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)