401 Error

[Seraphimprince]

I'm not sure this goes here but getting a bit panicked I know there is a problem with trying to buy crysta right now but this is my only method of buying my sub and it ends tomorrow so I don't know what to do I sent a support ticket last night but I'm just trying to get a answer as soon as possible.

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

A 401 error is a billing error that usually occurs from the card being declined by the bank, the use of a pre-paid card or a connection issue, among other things. As this is not a technical issue, you will get more information from your support ticket or if you contact the Square Enix Support Center directly. You can contact the Support Center using this link: https://support.na.square-enix.com/m...p?id=5382&la=1

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

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