Quote Originally Posted by Hayko View Post
Hello Ariellendera

- Platform = PS4

- the nature of the latency = since saturday, the Login Option is missing on my screen, or just a white screen followed by error "unable to complete version check", only game on my PS4 with this problem, https://cdn.discordapp.com/attachmen...649931_HDR.jpg

- Type of connection = Wired right now just the PS4 conected

- Everything you have tried to resolve the issue = reset,i have reconfigured all my network, calls to my internet providor, pray to hydaelyn, plug ps4 direct on the moden and only ps4 have internet conection, pray to the primals, tried to play on a friend house, deleted the game and downloaded again
Thank you for your response.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on PSN web browser. Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN Browser. This can be done by going to the web browser on the PS4, press the options button, then go to settings. The options for Cookies and Javascript will most likely be checked, uncheck them and then recheck them.

The fault may also lie with the "Date & Time" settings on your PlayStation 4. We would advise to please follow the provided steps to adjust your console's clock to assure it is accurate and up-to-date:
Close the FINAL FANTASY XIV game/application.
Go to [SETTINGS] on your PS4.
Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
Once, the date and time settings have been updated, please restart your PlayStation 4 console.
Once your console has fully restarted, please start the FINAL FANTASY XIV game/application.
Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.

If the suggestions provided above do not resolve the issue, then there is a communication error. (Not the same as a connection error.)
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Hope to Help.