cant login/ white screen

[Manuu]

Its not only South America, we have ppl in USA even in Rússia having the same problem. As I Said, its not our ISP, but SE servers r blocking us for some reason.

[Manuu]

Same problem here, even tried to uninstall and reinstall on my PS4 and now I get stuck in the middle of a huge download (27k + mb) with constant interruptions and blank screens from patch files errors or version check errors. Seems to be a South America issue only? I'm also from Brazil.

Its not only South America. We have players in USA and Russia having the same problem.

As I said before, this connection problem happened before. Exactly the same way.

[Hayko]

Thank you for your response.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on PSN web browser. Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN Browser. This can be done by going to the web browser on the PS4, press the options button, then go to settings. The options for Cookies and Javascript will most likely be checked, uncheck them and then recheck them.

The fault may also lie with the "Date & Time" settings on your PlayStation 4. We would advise to please follow the provided steps to adjust your console's clock to assure it is accurate and up-to-date:
Close the FINAL FANTASY XIV game/application.
Go to [SETTINGS] on your PS4.
Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
Once, the date and time settings have been updated, please restart your PlayStation 4 console.
Once your console has fully restarted, please start the FINAL FANTASY XIV game/application.
Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.

If the suggestions provided above do not resolve the issue, then there is a communication error. (Not the same as a connection error.)
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Hope to Help.

all set and the same problem, so communication error?

[ShiroAkuma]

Having this same issue since saturday, and im betting a lot more SA ppl is having this issue and are not able to even get into the forums (i was only able to log into the forums until today)
- Platform: PS4
- the nature of the latency : white screen, not being able to log in, error WV-33907-2 (only happens with FFxiv related websites and the game)
- Type of connection: wired (movistar > telefonica)
- Other programs running while the game is playing: none
- Everything you have tried to resolve the issue: all the step with the cookies and java you mentioned, the date and time thing, restarting router and dns flushing.

[Wolfenrir]

Having the exact same issue, I'm also on the Ps4, South America, Vivo ISP.. I can get past the version check but I'm greeted by the white screen, I can get a workaround using a VPN by setting it up on my router but that's not the optimal way to play.. So please help us out? :/

[Brightmore]

I've done everything that they asked to, and still, nothing.
Went to my ISP this afternoon and they were sure that the issue comes from their servers. Prime times 6/8pm just gets worse. In the mornings I managed to log in, but now... 5 attempts to log in, and when I did, got dc'ed.

[Wolfenrir]

It is on their end, its not the ISP's fault, last time this happened it was on their end and almost took them a week to figure out whats wrong, its really annoying this happens out of nowhere too, and our sub days do get counted anyway even if it's their fault..

[Einmimiria]

Its not only South America, we have ppl in USA even in Rússia having the same problem. As I Said, its not our ISP, but SE servers r blocking us for some reason.

It is on their end, its not the ISP's fault, last time this happened it was on their end and almost took them a week to figure out whats wrong, its really annoying this happens out of nowhere too, and our sub days do get counted anyway even if it's their fault..

I can't say with any certainty that it's the servers themselves, nor are we blocking anyone form the servers. I would suggest some of the troubleshooting already listed and the following in on PC:

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

If you have properly configured your router, and you are still experiencing these issues, bypass the router and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Hayko]

guess we have to wait, last time took me 2 weeks and half raid group =/

[rd77]

Having the exact same issue, I'm also on the Ps4, South America, Vivo ISP.. I can get past the version check but I'm greeted by the white screen, I can get a workaround using a VPN by setting it up on my router but that's not the optimal way to play.. So please help us out? :/

Same problem as most ppl here: PS4, white screen, lobby timeouts since Saturday.
And yeah, ISP: VIVO/telefonica. And when I switch ISP, instant lobby connection.

Last time it was a global problem not only South America, but everyone that had an ISP affiliated with telefonica. Mexico, Spain, etc.

Yeah, I did all the recommended steps by Einmimiria to no avail. Only option for me was tether conection to another ISP