I created a ticket, but I'm hoping to get it resolved faster than 48hrs...

I get the
You cannot use this function.
Please contact the SQUARE ENIX Support Center for additional details.
Error Code: i2501

I'm not using a VPN. I've tried different computers. I've tried on just my mobile network using my phone and the same result. There's something on my account that is preventing the use of credit cards. It won't let me add Crysta. When I try to use Paypal it just goes to a "Done" screen like it's already finished.(no popup blocker running).

Thanks,