The PS4 version decided it doesn't want to work and now I can't play

[Dezzy]

Yesterday, I loaded up XIV only to find that it randomly decided to reinstall itself and I just let it rock because I have no other choice but the download speed is always monumentally slow (approximately over 4000 minutes at all times) despite my connection speeds telling a different story but worst of all the download results in an error after an hour or so and I'm forced to redo the process all over again.

I've tried reinstalling the App, I've gone back and set up my internet connection using the 8.8.8.8. and 8.8.4.4. methods and nothing is working. I'm really getting quite frustrated because there's no logical reason why this is happening, there's nothing wrong with the PS4 or my connection, the problem HAS to lie with the game itself. I've been a long time player but I'm very much on my last nerve and ready to unsubscribe because I won't carry on paying for a game that won't let me play it.

[Ariellendera]

Hello Dezzy, Thank you for posting on the Final Fantasy XIV Technical Support Forums

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on PSN web browser. Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN Browser. This can be done by going to the web browser on the PS4, press the options button, then go to settings. The options for Cookies and Javascript will most likely be checked, uncheck them and then recheck them.

The fault may also lie with the "Date & Time" settings on your PlayStation 4. We would advise to please follow the provided steps to adjust your console's clock to assure it is accurate and up-to-date:
Close the FINAL FANTASY XIV game/application.
Go to [SETTINGS] on your PS4.
Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
Once, the date and time settings have been updated, please restart your PlayStation 4 console.
Once your console has fully restarted, please start the FINAL FANTASY XIV game/application.
Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.

If the suggestions provided above do not resolve the issue, then there is a communication error. (Not the same as a connection error.)
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Hope to be of assistance.

[Dezzy]

I've tried all of that, it's still not working.

I feel like I've been robbed, I've put lots of money into this game and for no apparent reason I can no longer play it. Nothing I'm trying is fixing this issue.

[Dezzy]

I've sorted the issue, the Modem had to be replaced, as usual with internet issues, Virgin Media was to blame....Ty for help <3.

[Einmimiria]

Thank you for the update Dezzy. I'm glad to hear your issue has been resolved.

This thread will be moved to the 'Closed Concerns' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.