Account reactivation Problem

[El_Cacto]

Hello!

I need help!

A friend of mine cancelled his account by mistake and he cant reactivate !
His character still exists and all but every time he tries to log to recover the account he gets this message:
https://imgur.com/a/xaUSs

Support keep telling us to log to reactivate account but how to reactivate it if i cant even log?

thank you for the help!

[Ariellendera]

Hello El_Cacto, Thank you for posting on the Final Fantasy XIV Technical Support Forums

The message that your friend is getting means the account has been canceled. Your friend will need to contact support directly, verify the account , and ask to have the account reactivated.

To reach our live chat support please follow the steps below.

1. Visit the SQUARE ENIX Support Center at http://support.na.square-enix.com/
2. Select FINAL FANTASY XIV as the game title.
3. on the next screen click on "Contact".
4. You will then need to select a category and sub category from the drop down menus.
5. Next, type a basic description of your inquiry in the "Contact details" section and click "Next".
6. on the following page click "Next" again. Ignoring any Knowledge Base Suggestions that may apply.
7. Provided your contact is during SQUARE ENIX Support Center's hours of operation, you should see a Chat Support option. Click "proceed to chat support" to initiate contact with one of our Chat Support Representatives.

Hope to be of assistance.

[El_Cacto]

okay thank you!
still it is a lil painfull because it seems it doesnt have outside US support.... but i managed to get the phone number and i will call support tonight

[Einmimiria]

Hello everyone,

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.