Screen Resolution Problems

[AidenElenor]

Thank you for your response.

Can you please provide us with a system report to do so go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to be of assistance.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\17012704\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Enterprise 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS UX310UQK.300
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8072.383MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9352.383MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.039GB SYSTEM_FREEDISC_SPACE 108.522GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4036.191 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 3200 x 1800 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.20.0016.4550
SYSTEM_GRAPHICS_DRIVER_DATE 11/11/2016 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce 940MX
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce 940MX
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6046 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9135
SYSTEM_GRAPHICS_DRIVER_DATE 3/23/2018 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Conexant SmartAudio HD)
SYSTEM_SOUND_DEVICE_ID {16C87282-ACD1-441B-BB40-CB21A9659B3E}
SYSTEM_SOUND_DEVICE_NAME CHDRT64.sys
SYSTEM_SOUND_DRIVER_VERSION 8.66.0077.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/21/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {604E9CB0-B272-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {604E0070-B272-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {604EEAD0-B272-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FBDC3D90-2CE4-11E7-8003444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FBDE8780-2CE4-11E7-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
MainWindow


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

ClickCharts Diagram Flowchart Software
CrypTool 1.4.30
Google Chrome
GnuPG For Windows
Bizagi Modeler
Alcor Micro USB Card Reader Driver
Mobile Broadband HL Service
Mozilla Thunderbird 52.6.0 (x86 en-US)
Mozilla Maintenance Service
Steam
Wing IDE 101 6.0.2-1
Wing IDE 5.1.12-1
WinPcap 4.1.3
Wireshark 2.4.3 64-bit
XAMPP
Intel(R) Wireless Bluetooth(R)
Realtek USB Ethernet Controller All-In-One Windows Driver
ASUS HiPost
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ASUS Splendid Video Enhancement Technology
MySQL Workbench 6.0 CE
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23506
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Python 3.6.0 pip Bootstrap (32-bit)
eReady
Python 3.5.2 Documentation (32-bit)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23506
Intel® PROSet/Wireless Software
Configuration Manager Client
Python 3.5.2 Executables (32-bit)
Rights Management Add-on for Internet Explorer
Dragon Nest SEA
Python 3.6.0 Executables (32-bit)
Cooxie Toolbar
Java Auto Updater
Python 3.6.0 Standard Library (32-bit)
Boson Subnet Calculator
AudioWizard
Python 3.5.2 Development Libraries (32-bit)
Google Update Helper
Intel(R) Chipset Device Software
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23506
Python 3.6.0 Test Suite (32-bit)
ASUS PTP Driver
Alcor Micro USB Card Reader Driver
Python 3.6.0 Utility Scripts (32-bit)
Intel® Security Assist
WinFlash
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Python 3.5.2 pip Bootstrap (32-bit)
Python 3.5.2 Test Suite (32-bit)
Python 3.6.0 Documentation (32-bit)
Python Launcher
ASUS USB Charger Plus
ATK Package
Adobe Refresh Manager
Adobe Acrobat Reader DC
Python 3.5.2 Tcl/Tk Support (32-bit)
Python 3.6.0 Tcl/Tk Support (32-bit)
Python 3.6.0 Add to Path (32-bit)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Python 3.5.2 Utility Scripts (32-bit)
Python 3.5.2 Core Interpreter (32-bit)
Intel(R) Processor Graphics
Python 3.6.0 Development Libraries (32-bit)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Python 3.6.0 Core Interpreter (32-bit)
Python 3.5.2 Standard Library (32-bit)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - ASUS (AsusPTPDrv) HIDClass (07/01/2016 11.0.0.12)
Cisco Packet Tracer 7.1 64Bit
Conexant HD Audio
Logitech Options
Microsoft Office 365 ProPlus - en-us
Conexant SmartAudio
FINAL FANTASY XIV Online
USBPcap 1.2.0.3
Vulkan Run Time Libraries 1.0.65.1
eQuest3.0.0
Intel® PROSet/Wireless WiFi Software
Intel(R) Management Engine Components
7-Zip 16.04 (x64 edition)
Java 8 Update 161 (64-bit)
Intel® Trusted Connect Service Client
Bizagi Modeler
Intel(R) Chipset Device Software
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Java SE Development Kit 8 Update 101 (64-bit)
Microsoft Silverlight
Intel(R) Management Engine Components
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 391.35
NVIDIA Graphics Driver 391.35
NVIDIA Optimus Update 31.1.10.0
NVIDIA PhysX System Software 9.17.0524
DisplayDriverAnalyzer
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
Intel(R) PRO/Wireless Driver
Symantec Endpoint Protection
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Intel(R) Management Engine Components
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00002E00
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002754
C:\Program Files (x86)\Microsoft Office\root\Office16\ONENOTEM.EXE 00003520
C:\Program Files (x86)\Steam\Steam.exe 000003CC
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00000654
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000004EC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002B60
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.7166.6700.105\Bin\ccSvcHst.exe 000036B8
C:\Program Files (x86)\eReady\eReady.exe 00002DC8
C:\Program Files\Windows Defender\MSASCuiL.exe 00000C28
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1811.248.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002EEC
C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe 000024EC
C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOverlay.exe 000011C0
C:\Users\17012704\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001FA0
C:\WINDOWS\Explorer.EXE 00002FA4
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxEM.exe 00003090
C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 00002C3C
C:\WINDOWS\system32\backgroundTaskHost.exe 000029B0
C:\Windows\System32\RuntimeBroker.exe 00002A30
C:\Windows\System32\smartscreen.exe 0000122C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002858
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000DE8
c:\windows\system32\sihost.exe 00002464
c:\windows\system32\svchost.exe 000034AC
c:\windows\system32\taskhostw.exe 000012B0

[Einmimiria]

Thank you for the reply AidenElenor.

When you set the game to fullscreen mode, What resolution is it at? If it defaults to 1800p then that would bee too much for your GPU most likely. If you experience drops at 1080p, then go to the graphics settings (System Configuration > Graphics) and select one of the Laptop specific options (you can choose a lower preset or customize it but these presets are optimized for most laptops). If you are still experiencing issues, check your laptop's power settings, if it is set to something like 'Power Saver' then it may only be using the CPU's integrated graphics instead of the GPU. Select 'High Performance' if it is not already selected.

Please let us know if one of these fixes the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!