Hello AidenElenor Thank you for your response!

Seems to me this might be more of a graphic card issue. I am going to provide you some steps to try and resolve this issue.

- Switch to DirectX 9 mode (select ‘Config’ from the launcher)
- Update/reinstall Graphics card drivers
- Disable all programs/overlays running in the background
- Perform a clean boot*
- Set compatibility mode to Windows 7/8**
- Make sure that any anti-virus software they have has the appropriate exceptions
- Install game on C drive (The same drive as the Operating System)

Please let us know if any of these suggestions help.