For playing MMOs for the past 15+ years I'd say there is little we, the customers can do.
SE have a STF but iirc (from XI days) its a small JP based team and obviously lacks communication from NA/EU GM's.

It's a SE internal problem, not for us to fix.
All we can do is report but little to use as most can attest. I.e seeing gathering/pvp bots weeks upon weeks without punishment.