They already did pass people's concerns during the live letter.

Their response was basically "Keep reporting the bots". I suppose we'll just have to see if the number of bans in coming weeks actually indicates whether they're stepping things up or not.

There was a noticeable lull in the activity of two major gathering bots on our server, and I also noticed the crafter they normally supply (Who also spends like 99% of his time botting to spam craft infusions) cleaning out the market of materials, which seems to suggest that they may have actually gotten a temporary ban, which would be slightly encouraging considering that they had previously gone untouched for months...