Game disconnected me. Error 9000002 or something like that...

[Szylver]

Hi. i recently purchased Stormblood (19/3/18) but unfortunately the game keeps disconnecting me with error 9000002. im always having lag spikes and that makes the game unplayable. I'm from Argentina. This wasn't an issue in Heavensward... plis SE fix this almost 10 days and i can't play the game...

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can I get some addition information from you about the disconnections you are having?

Please provide:

- Platform (PC, PS4, Mac)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which disconnect occurs and where in the game it occurs. Do you notice any patterns?
- Where you are booted to after disconnect (Desktop, Start Screen, Character Select)
- Everything you have tried to resolve the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Szylver]

- Region (Argentina / South America)
- PC
- Wired
- Steam, Razer Synapse
- Lag spikes every 40-50 seconds, outside and inside dungeons
- Disconnect is random. sometimes i can play with lag spikes for 20 minutes and other times i keep getting disconnected a few seconds i join the game.
- booted to Start Screen
- i tried this Thread: http://forum.square-enix.com/ffxiv/t...NA-Data-Center and nothing...
- i played ARR and Heavensward before the servers where transfered and sometimes the game disconnect me but not like this. this time unfortunately the game is unplayable.

[LunaJoy]

I’m having the same issue. 90006 error
-I’m PS4
-nothing else running at the same time.
-getting huge lag spikes from the moment I log in. Just trying to complete a craft in the housing area and I’m getting disconnected
-I’m booted to start screen
-I’ve tried resetting my router, testing internet connections and verifying with isp provider that connections are correct

Thanks

[LunaJoy]

Sorry forgot to mention I am wired connection

[Ariellendera]

- Region (Argentina / South America)
- PC
- Wired
- Steam, Razer Synapse
- Lag spikes every 40-50 seconds, outside and inside dungeons
- Disconnect is random. sometimes i can play with lag spikes for 20 minutes and other times i keep getting disconnected a few seconds i join the game.
- booted to Start Screen
- i tried this Thread: http://forum.square-enix.com/ffxiv/t...NA-Data-Center and nothing...
- i played ARR and Heavensward before the servers where transfered and sometimes the game disconnect me but not like this. this time unfortunately the game is unplayable.

Hello! Thank you for your response. Have you posted your information and read the updates we have recently posted in the thread you mentioned? If you have tried all troubleshooting that we suggest in that thread, then the issue addressed might apply to you. Unfortunately we do not have a "fix" for this. We are asking you contact your ISP.

Thank you.

[Ariellendera]

I’m having the same issue. 90006 error
-I’m PS4
-nothing else running at the same time.
-getting huge lag spikes from the moment I log in. Just trying to complete a craft in the housing area and I’m getting disconnected
-I’m booted to start screen
-I’ve tried resetting my router, testing internet connections and verifying with isp provider that connections are correct

Thanks

Hello!

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Hope to be of assistance!

[Szylver]

Hello! Thank you for your response. Have you posted your information and read the updates we have recently posted in the thread you mentioned? If you have tried all troubleshooting that we suggest in that thread, then the issue addressed might apply to you. Unfortunately we do not have a "fix" for this. We are asking you contact your ISP.

Thank you.

But i play other games online like: PUBG, DOTA, CSGO, Back Squad, GTA5 and i have 0 lag spikes and disconnects... yes i have high ping but thats not a problem i'm used to it.

[Ariellendera]

But i play other games online like: PUBG, DOTA, CSGO, Back Squad, GTA5 and i have 0 lag spikes and disconnects... yes i have high ping but thats not a problem i'm used to it.

I would like to invite you to read through this thread http://forum.square-enix.com/ffxiv/t...NA-Data-Center. You would not have problems with other games because the problem players are experiencing has to do with the route the ISP is taking to our servers. This issue has been a on going problem. We have posted updates in that thread regarding this issue.

Thank you.

[Szylver]

Wow. So apparently in this thread http://forum.square-enix.com/ffxiv/t...NA-Data-Center this was a problem for months and still a problem for a lot of people. I just returned to the game and purchase stormblood and you guys tell me i have to suck it up and wait for something magical to fix this... i know Squar Enix doesn't care about me they have a lot of money from other players, but as a fan of FFXIV and Final Fantasy saga in general i have to say i'm disappointed.