Controller Issue - All controllers

[ShumaGosnix]

I have an XBOX Elite controller that is constantly wired into my PC. I have this odd thing occur where I can be playing and suddenly my character will just keep running. When this happens, the controller becomes unresponsive for a few seconds except for the JoyStick. After a moment, character will stop running and controller will become completely unresponsive. Then it goes back to normal. I have experienced the same thing on an Xbox One controller, PS4 Controller, and XBox 360 controller. I have changed USB ports (Different headers even) and even reformatted and reinstalled Windows 10. After a reinstall, the problem rectifies itself for a time and then goes back to doing it later. Either a software conflict is occurring or there is a driver issue at this point. Any advice or help would be appreciated.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

How often does this issue occur? When did it first happen? About how long after the reinstallation does the issue disappear before returning?

All of these are wired controllers, correct? Do you use any other program to to calibrate/recognize the controller?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[ShumaGosnix]

It occurs multiple times per hour. I would say 2-3 time per hour. I only recognise it when I'm doing things like raiding where there's a lot of input on the controller. It usually begins to re-manifest itself a few weeks after installation. This past time, I was extremely sure to update everything on the PC from the beginning after the installation.

All of the controllers are wired and I do not use anything other than the generic drivers that windows installs.

I'm not sure it matters but this past time I did notice it SEEMED to start after installing a program I needed for work that required a .net update. Let me say this tho. The controller(s) work absolutely fine on other games with FFXIV being the oddball out.

[Einmimiria]

Thank you for the update ShumaGosnix.

My first thought is that it's some program in the background interfering with Final Fantasy XIV and how it interacts with your controller.

I'd suggest closing any programs that may be running in the background while playing (including any overlays) and then do a clean boot. To do a clean boot, simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Does this same thing occur with Directx 9 mode? Also, how do you calibrate the controller, the in-game calibration or some other way?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Gouka_Mekkyaku]

Try this: https://www.reddit.com/r/ffxiv/comme...em_to_resolve/

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.