Instant error 90k on login

[Airhead]

I've been unable to login since the patch today, I get to the character selection screen, "login with [name here]", click yes and then I instantly 90k (90002) back to the start screen.

I've tried restarting router, turning off/on comp, etc and the game is just not letting me log in. Anyone else get this, or hear about this happening?

[Ariellendera]

Hello Airhead, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Can you elaborate on the kind of issue you are having?

Please provide:

- Platform (PC, PS4, Mac)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Everything you have tried to resolve the issue

Hope to be of assistance.

[Airhead]

Platform: PC
Type of connection: wired
Other programs running while the game is playing (if any): Just chrome and discord
Everything you have tried to resolve the issue: I have restarted my router. restarted my PC. Tried logging in with nothing but FFXIV running. Tried logging into other characters on the same sever, the error still happens. I don't have characters on other servers so I can't check other servers.
I've uploaded a short video of what is happening which can be found here: https://youtu.be/We1_i6_NCvY

[Ariellendera]

Platform: PC
Type of connection: wired
Other programs running while the game is playing (if any): Just chrome and discord
Everything you have tried to resolve the issue: I have restarted my router. restarted my PC. Tried logging in with nothing but FFXIV running. Tried logging into other characters on the same sever, the error still happens. I don't have characters on other servers so I can't check other servers.
I've uploaded a short video of what is happening which can be found here: https://youtu.be/We1_i6_NCvY

Thank you for your response. I have some trouble shooting steps I would like to suggest. Please try them all and keep us updated on your issue.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Hope to be of assistance.

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.