So, I'm eligible to be a mentor, but aren't currently (I often end up feeling I'm not good enough to be a mentor, due to things like communication and issues with frustration management). That being said, I am willing to help out others and give up my time to help them. Now if there was a "Contact a Mentor" type service available to allow you to submit a ticket to a mentor (and make it very visible SE), I could get behind that. I'd love the chance for new players or returners to be able to reach out to me. I can then help them out, and potentially make sure they've got a group to be able to ask for help in the future (so that they don't have to worry about reaching out to a random player as much).

So yeah, I can definitely back the ticketing idea. Perhaps it can be sent to a mentor at random and they can choose to accept or decline it (maybe with a penalty for declining it). This is so those that have to logoff for example aren't lumbered with a ticket they can't deal with at the time. If declined, it passes on to a different mentor at random. I know I would heavily avail myself to assist newbies with such a system. As long as there was a way to do it without that garish crown being visible (except to the newbie I'm helping). I like to be the helper that you don't see at the forefront. Less making a big deal about me, more letting me get on with helping people!