i2501, Change to Recurring Subscription issue

[Acebris_Etheyr]

Hi, I'm sure this will be moved to "Separate Support Required" but I thought I'd better ask anyway.

I attempted to resubscribe today with 32 days left on my account, using a work computer. I was hit with the i2501 error code before I could even put in credit card information. I tried it one more time, forgetting you cannot ask for more than 180 days of play time, so I switched to 90 days and tried again. i2501 again.

I researched the issue and found that I shouldn't try more than twice on the same internet connection. Tried again on my phone...

I got through everything, no payment required, no credit card information to put in, and it switched my account to Recurring. I'm a little confused by this, since SE does not have a credit card on file (that I know of) how can my account be recurring?

[Ariellendera]

Hello Acebris_Etheyr, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Your question unfortunately is not something we can answer here on the Technical Support forum. This issue would require Direct support from the support Center. I would like to recommend contacting them.

To reach our live chat support please follow the steps below.

1. Visit the SQUARE ENIX Support Center at http://support.na.square-enix.com/
2. Select FINAL FANTASY XIV as the game title.
3. on the next screen click on "Contact".
4. You will then need to select a category and sub category from the drop down menus.
5. Next, type a basic description of your inquiry in the "Contact details" section and click "Next".
6. on the following page click "Next" again. Ignoring any Knowledge Base Suggestions that may apply.
7. Provided your contact is during SQUARE ENIX Support Center's hours of operation, you should see a Chat Support option. Click "proceed to chat support" to initiate contact with one of our Chat Support Representatives.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Hope to be of assistance.

[Einmimiria]

Hello everyone,

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.