Housing Item Woes (long story)

[Ecks007]

I've been a player since ARR Beta (and technically, for a little while in 1.0 beta and launch), and have had an active subscription from the beginning of ARR. I bought a Medium house in Limsa soon as I was able to, got nearly every housing item from every event, had my house decorated lovely, things dyed and placed, etc etc. I took time and made my house a house. I even bought a few items from the mogstation to put in my house because I liked them.

Well in May 2017, when I was pumped for the upcoming SB (which I had already pre-orderd the CE at this point), some really bad irl stuff happened and I'm not going to get into everything (but among the things that happenend, I lost my job). Needless to say, also during all of this, my computer went on the fritz.

While going through all of this personal ordeal, I still paid my subscription (since it's set up auto on my credit card). I get a crap job but it helps enough to pay my mounting bills, but not much else. A few more months pass and I land a decent job, catch up my bills and work at being good at my job (so I can keep it since I was hired as a temporary position). Tax time rolls around and I get a nice bonus at work, plus income tax return, so I am finally able to get the parts needed to build a new and improved PC.

At this point it's now the end of Feb. 2018 and I finally install FFXIV on my newly built PC and log in. Now I figured my house got demolished and that much I can live with, as long as I could get my housing items back when I bought a new house. I heard that now there's a storage in houses (which is awesome). But come to find out there is currently no way to get my housing items back that I had previously (I tried the Resident Caretaker npc). Millions of gil worth of items and limited event items you can't get anymore (or without paying real world $$$ for them), as well as a few MogStation statues/lamps that I did buy with real money.

I think that's pretty screwed up. Now, I have put in a ticket to see if I can get my items back, and I pray they are able to return them to me. I don't care about the 1/4 gil refund of my house that was taken from me. I just want the housing items back so I can redecorate my new house. It took a long time to collect all of those things, and they should never be taken away from players just because they can't log in. I mean, it's one thing if I had quit playing. But I did not quit, and believe me I wanted to play terribly bad.

I missed out on SB launch (even though the CE was delivered to me on launch day) because I had no system to play it on. Hell, I just recently hit 70 on Thursday on my first job and beat the SB MSQ (for 4.0).

But I just want my housing items back. The items I collected as a faithful fan, subscriber and player for years. There should be no reason I shouldn't be given my items back.

Ticket Number: 8122195
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Update: tl;dr version:
Received an email about my ticket, GM's state it's "outside of the scope of their service". Not sure what else to do, this post should count as feedback. Vote it up.
In short: Only players who do not have active subscriptions should have their houses demolished and items removed.
Ultimately all I want are my items back. Please SE, help me.

Made a Feedback post here please vote it up as well to hopefully raise some awareness.