Getting kicked from the game everytime a dungeon starts

[Nymora]

Dear moderators

It's been a couple of days now, every time I finally get into a dungeon via roulettes I am getting kicked from the game with no decent explaination.. Obviously this is very annoying and I can't find something recent about it on the internet/forums. This is NOT an issue with my internet connection or ISP so please don't give me a basic answer like ''contact your ISP'' since I have already done that and every other game and internet connection works fine. This is the pop up I get everytime my game crashes and all I can do is close it... I have deleted and re-installed the game twice now, even reset my pc to factory defaults with re-install of my windows and re-installed all my graphics drivers.. Please sort this out because I had a lot of issues with this game since patch 4.2 and I'm really considering giving up on FFXIV... Thanks in advance and kind regards.

https://imgur.com/a/ll0mG

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Are these crashes consistent? If you were to start any dungeon, it will crash with the same error message, correct? Do you get this message at any other point in the game?

I would suggest trying a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

I would also suggest making an exception for the game for any anti-virus/firewall you may be using.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[MrSigy]

Hello Torasmiles, Thank you for playing Final Fantasy XIV! I am going to provide you some troubleshooting steps. Please complete them all! Let us know if one of these steps work for you so, that we can assist other players.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Thank you again.

A post from a similar thread

[Einmimiria]

Thank you MrSigy.

The error in the link provided is a pretty generic crash. While it may be connection related, it may also be something on the computer that is interfering with the game, hence why I suggested the clean boot earlier.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KfLeX]

I’m having the same problem except on PS4. I keep getting “Connection with the server was lost”

[Einmimiria]

Hello KfLeX.

Your's definitely is a connection issue judging by the error message. We do have a few suggestions for that (they differ from the ones listed above as you're using a different platform).

Most of the time, it results from certain security/privacy changes on PSN web browser. Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN Browser. This can be done by going to the web browser on the PS4, press the options button, then go to settings. The options for Cookies and Javascript will most likely be checked, uncheck them and then recheck them.

The fault may also lie with the "Date & Time" settings on your PlayStation 4. We would advise to please follow the provided steps to adjust your console's clock to assure it is accurate and up-to-date:
Close the FINAL FANTASY XIV game/application.
Go to [SETTINGS] on your PS4.
Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
Once, the date and time settings have been updated, please restart your PlayStation 4 console.
Once your console has fully restarted, please start the FINAL FANTASY XIV game/application.
Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your console directly to your modem. Please ensure that you power down both the modem and the console for at least five minutes before attempting to connect to FINAL FANTASY XIV.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Risvertasashi]

https://imgur.com/a/ll0mG

For an error message like this, my first step would be to trouble hardware/software issues, not connection issues. And it sounds like you've done that.

I did a little research. It looks like this can be caused by problems with file system permissions on game files -- particularly files that would survive a reinstall, such as settings, logs, and character data. If you're savvy with these things you can try tweaking them yourself. If you're not... you can just delete them all (make a backup first) and see how that goes.

[Einmimiria]

Thank you for the suggestion Risvertasashi.

Hopefully this will be of some help.

[KfLeX]

Thank You Einmimira. I will sure look into it.

[Einmimiria]

Please keep us updated KfLeX.