Inconsistent FPS, Refresh Rate Ignored, High GPU Usage

[dark494]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 3/22/2018 11:00pm
Frequency: 100%
World name: Hyperion
Character name: D'momo Pascal
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: Both
In-game time: All times
Area and coordinates: Anywhere
Steps:
1. Change Frame Rate Limit when using a monitor with higher than 60 Hz refresh rate.



Connection Specs
- Type of internet connection/provider: Cable, Xfinity Comcast, 100 Mbps
- Modem maker/model number: ARRIS SURFboard SB6183

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/08/14 19:28:02 Ver: 09.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16326.922MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20934.922MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 164.553GB SYSTEM_FREEDISC_SPACE 43.254GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 299.999GB SYSTEM_FREEDISC_SPACE 39.751GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 872.396GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1846.219GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4060.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8163.461 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (96Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f936d37e592b25aa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f936d37e592b25aa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f936d37e592b25aa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f936d37e592b25aa\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8813
SYSTEM_GRAPHICS_DRIVER_DATE 10/26/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4060.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8163.461 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f936d37e592b25aa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f936d37e592b25aa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f936d37e592b25aa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f936d37e592b25aa\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8813
SYSTEM_GRAPHICS_DRIVER_DATE 10/26/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E79ACC3F-F3BC-4C44-9012-15B149A127D9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1B0DE367-FDFB-4A4A-9742-BB560EAC5D43}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND 2752H-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {52D71B95-F709-4D88-942C-240429C3050F}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0035.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {83CBCCC9-81C8-44F7-BECE-92AA4DA0FFE5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND Speakers (2- Turtle Beach PX3 (PC))
SYSTEM_SOUND_DEVICE_ID {8A67D8FD-34FC-463D-B330-107DEE615A19}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/28/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8043DEF0-A8FE-11E6-8001444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {80440600-A8FE-11E6-8002444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {80451770-A8FE-11E6-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {80453E80-A8FE-11E6-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3981EF40-24D9-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Orochi 2013
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39821650-24D9-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Orochi 2013
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FEBDF920-845F-11E4-8007444553540000}
SYSTEM_INPUT_NAME HID Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

According to your System Report, you have two monitors. Does this same thing happen on the 60hz monitor? What kind of monitor are you currently using? Does changing the graphics settings affect this at all?

Check your Nvidia Control Panel settings as well. Look for any options regarding framerate or vsync and list them here.

Can you list the entire system report? It seems you only posted the 'System Information' section.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KisaiTenshi]

I'd instead ask them to show which monitor they are using. Windows 7, 8, 8.1 and 10 will all display everything on whichever monitor is plugged in, regardless of GPU attached. It looks like the game recognizes it's running on the >60hz monitor, but the vsync setting is locked to the OS setting.

https://www.reddit.com/r/pcmasterrac...ith_different/

Next go to your nvidia control panel and click on adjust desktop size and resolution.Set both your monitors to "Perform Scaling on" to your GPU and not the display which is the default.

There are two other options you can consider as well:
- Use the iGPU (you may have to turn it on) to run the second monitor and plug it physically into that one
- Use two identical monitors (or at least two monitors with the same frequency multipliers

The third option is to unplug the 60hz monitor.

[Ariellendera]

I'd instead ask them to show which monitor they are using. Windows 7, 8, 8.1 and 10 will all display everything on whichever monitor is plugged in, regardless of GPU attached. It looks like the game recognizes it's running on the >60hz monitor, but the vsync setting is locked to the OS setting.

https://www.reddit.com/r/pcmasterrac...ith_different/


There are two other options you can consider as well:
- Use the iGPU (you may have to turn it on) to run the second monitor and plug it physically into that one
- Use two identical monitors (or at least two monitors with the same frequency multipliers

The third option is to unplug the 60hz monitor.

Thank you so much for this input on the thread!