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  1. #1
    Player
    Veraxxus's Avatar
    Join Date
    Mar 2018
    Posts
    2
    Character
    Verra Kahkol
    World
    Diabolos
    Main Class
    Samurai Lv 57

    Unexpected Error (17) crashes after Teleport to Central Thanalan

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Date & Time: 3/22/2018 6:52 PM
    Frequency: Every time I attempt to access the specific character.
    World name: Diabolos
    Character name: Verra Kahkol
    Class/Level: 57 SAM
    Party or solo: Solo
    Area and coordinates: Central Thanalan
    Steps:
    1. Teleported to Central Thanalan
    2. Crash with error (17) upon TP and everytime I try to access the character
    3. Crash does not happen on any other character.

    Connection Specs
    - Type of internet connection/provider: Wired Connection, University Internet

    ■ PC Specs

    To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

    -=-=-=-=- System Information -=-=-=-=-

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Sean\Documents
    FINAL FANTASY XIV - A Realm Reborn D:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
    SYSTEM_CPU Intel(R) Core(TM) i5-4590S CPU @ 3.00GHz (4 CPUs), ~3.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 04/09/14 13:50:25 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8067.707MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 16259.707MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.570GB SYSTEM_FREEDISC_SPACE 220.763GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 256.047GB SYSTEM_FREEDISC_SPACE 27.588GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS AMD Radeon R9 200 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6810)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 2028.152 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4033.854 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0677.0257
    SYSTEM_GRAPHICS_DRIVER_DATE 9/21/2017 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 2160 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4835
    SYSTEM_GRAPHICS_DRIVER_DATE 10/15/2017 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Headset Earphone (HyperX 7.1 Audio)
    SYSTEM_SOUND_DEVICE_ID {AEF5E00B-F5E5-4B1A-88F3-D3BF3C24D7F3}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/28/2017 00:00:00
    SYSTEM_SOUND 5 - VG248 (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {954F7894-D422-4603-8E0E-A3E40E2FE569}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.00.0000.0002
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/16/2016 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {B6065895-A75D-4345-A085-C0FF0D75D9DE}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {79181040-21A8-11E4-8003444553540000}
    SYSTEM_INPUT_NAME 2.4G Wireless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {79181040-21A8-11E4-8004444553540000}
    SYSTEM_INPUT_NAME 2.4G Wireless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {05226990-AAFC-11E5-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G600
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D7569C90-CCEA-11E6-8001444553540000}
    SYSTEM_INPUT_NAME HyperX 7.1 Audio
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D757AE00-CCEA-11E6-8002444553540000}
    SYSTEM_INPUT_NAME HyperX 7.1 Audio
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {CD6A75D0-22EC-11E4-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {CDCBA8A0-22EC-11E4-8002444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {CDFC5590-22EC-11E4-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {79181040-21A8-11E4-8005444553540000}
    SYSTEM_INPUT_NAME 2.4G Wireless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {79181040-21A8-11E4-8006444553540000}
    SYSTEM_INPUT_NAME 2.4G Wireless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0


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    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
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    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00002E84
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002900
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 000032D4
    C:\Program Files (x86)\NETGEAR\WNDA3100v3\WNDA3100v3.EXE 00001C88
    C:\Program Files (x86)\SafeConnect\SafeConnectClient.exe 0000289C
    C:\Program Files (x86)\wtfast\wtfast.exe 000024B0
    C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00002870
    C:\Program Files\Bitdefender Antivirus Free\bdagent.exe 00000F44
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000026D0
    C:\Program Files\Logitech Gaming Software\LCore.exe 0000205C
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000008EC
    C:\Program Files\Windows Defender\MSASCuiL.exe 000004A0
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1809.217.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00000618
    C:\Users\Sean\AppData\Local\Discord\app-0.0.300\Discord.exe 00002EF4
    C:\Users\Sean\AppData\Local\FluxSoftware\Flux\flux.exe 00001E48
    C:\Users\Sean\AppData\Roaming\Curse Client\Bin\Electron\TwitchUI.exe 00002A9C
    C:\Users\Sean\AppData\Roaming\Curse Client\Bin\Twitch.exe 000026B0
    C:\WINDOWS\Explorer.EXE 00002158
    C:\WINDOWS\system32\DllHost.exe 000022FC
    C:\WINDOWS\system32\backgroundTaskHost.exe 0000338C
    C:\WINDOWS\system32\igfxEM.exe 00000CC8
    C:\Windows\System32\RuntimeBroker.exe 00002858
    C:\Windows\System32\smartscreen.exe 000011C0
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002528
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002420
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002CB4
    c:\windows\system32\sihost.exe 00001F1C
    c:\windows\system32\svchost.exe 00000644
    c:\windows\system32\taskhostw.exe 00001C6C
    (0)

  2. #2
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Hello Veraxxus, Thank you for posting on the Final Fantasy XIV Technical Support Forums

    I would be more than happy to move this thread to "bug reports" but first have you tried any of the trouble shooting steps that we suggest? Here are some things we would suggest:

    - Switch to DirectX 9 mode (select ‘Config’ from the launcher)
    - Update/reinstall Graphics card drivers
    - Disable all programs/overlays running in the background
    - Perform a clean boot*
    - Set compatibility mode to Windows 7/8**
    - Make sure that any anti-virus software they have has the appropriate exceptions
    - Install game on C drive (The same drive as the Operating System)
    (0)

  3. #3
    Player
    Veraxxus's Avatar
    Join Date
    Mar 2018
    Posts
    2
    Character
    Verra Kahkol
    World
    Diabolos
    Main Class
    Samurai Lv 57
    I originally posted this to Bug Reports but it was moved without any reply.

    As for the steps taken, I have tried swapping to DX9, updated my graphics drivers, disabled as many programs as I could, setting the compatibility mode, and just disabling my anti-virus, alongside a reboot. None of this seemed to work and from my own research on the topic it seemed when others had this issues in an instanced zone (Like a dungeon) it would resolve itself once they were finally kicked out from the party and thus would be teleported to another zone. I am able to log into any other character so part of me wonders if this is the same issue and being able to have the character transported to any other zone might resolve it.

    I am currently trying to see if this can be resolved without an uninstall/reinstall simply because of how long that might take on my current internet.
    (0)

  4. #4
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Quote Originally Posted by Veraxxus View Post
    I originally posted this to Bug Reports but it was moved without any reply.

    As for the steps taken, I have tried swapping to DX9, updated my graphics drivers, disabled as many programs as I could, setting the compatibility mode, and just disabling my anti-virus, alongside a reboot. None of this seemed to work and from my own research on the topic it seemed when others had this issues in an instanced zone (Like a dungeon) it would resolve itself once they were finally kicked out from the party and thus would be teleported to another zone. I am able to log into any other character so part of me wonders if this is the same issue and being able to have the character transported to any other zone might resolve it.

    I am currently trying to see if this can be resolved without an uninstall/reinstall simply because of how long that might take on my current internet.
    Thank You for your reply.

    Unfortunately the next thing we would suggest would be a uninstall and reinstall the game. Please keep us updated on if this resolves your issue.
    (0)

  5. #5
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Hello everyone,

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)