Launcher just comes up to black screen

[Ravenboilinx]

I have tried reinstalling the game and everything. It was working perfectly last night with no problem. I have tried clearing my IE setting.
here is a link to what my client is looking like
https://imgur.com/FfiFg8q

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

This would suggest some form of connection issue. Try resetting your router (by turning it off then on again) and connect the computer to the router/modem using an ethernet cable (as opposed to a wireless connection).

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Your ISP may forward these ports for you.*

Also make sure that your anti-virus/firewall is not blocking the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ravenboilinx]

I have tried rebooting my router. My computer is plug in by Ethernet cable and not wireless. I have checked the port ranges that you have mention, and they seem to be fine. I have tested with firewall and antivirus off and I still get the issue.

None of these solutions have been affected in resolution this issue.

[Einmimiria]

Thank you for the update Ravenboilinx.

I would suggest trying a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. Make sure not to start any other program before you start Final Fantasy XIV.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ravenboilinx]

I have tired all the step listed above without any success. The launcher shows nothing but a black screen. I have also tired to reinstall the launcher without any success too.

[Einmimiria]

Thank you for the update Ravenboilinx.

A black screen on the launcher indicates you are having some trouble with connecting to the game server. If none of the the suggestions above were able to solve the issue, I would suggest contacting your ISP if you have not done so already.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ravenboilinx]

If it was an ISP then I should not be able to play on my ps4 since both my pc and ps4 use the same ISP. I can play FFXVI on my ps4 but not my pc.
I can also play on my laptop that is connect to the same network; however, i cant not play the game in any real way since i get about 12fps on my laptop

[Ariellendera]

Hello Ravenboilinx, Thank you for your reply.

It seems to be that only your PC is experiencing connection issues. Are you able to provide a DXdiag? Please post it here.

Thank you

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.